Erik Bryan Email & Phone Number

San Diego, California, United States

-Implement the Brokermint and AmpStats software platforms for real estate brokerages of all sizes, but primarily for medium to large enterprise clients.-Manage implementation projects for clients, liaising between multiple teams to complete implementations successfully and on time, with minimal churn.-Configure client's platforms to meet their business needs and integrate it with the various other platforms within their tech stack.-Train the administrators who take over once implementation is finished.-Assist product team with UI and feature improvements.-Subject matter expert for the DASH integration for all Anywhere RE clients

Encinitas, California, United States

o Guide SaaS Implementation, Client Support, and consultation for small, medium, and large real estate brokerage offices between 5 and 1500 agentso Manage client integrations with multiple MLS feeds, Realtor Associations, CRM products, QBO/QBD integrations, and other API-connected applicationso Implement brokerages on the Brokermint platform and train on functionality and best practices o Develop custom configurations for solving difficult and complex business processeso Function as team subject matter expert on DASH integrationo Deep product knowledge of Brokermint and its capabilitieso Promoted from Implementation Specialist on 8/21o Assisted with the scoping, development, and documentation of the DotLoop integrationo Assisted with the development and maintenance of Support Team SOP’so Helped train Project Coordinators and Support specialists on Brokermint product

San Diego, California, United States

o Provided remote B2B Tier 2 technical support to small and medium sized business clientso Helped to develop SOP’s for Alpha and Beta stages of business development and technical support offeringso Assisted in the development of business strategies and market targets for Go-To-Market teamo Wrote, drafted, and edited technical White Paperso Researched, tested, and assessed in-house software tools for use by Canopy o Assisted in On-Boarding new clients, assessing their support and technical needs, and strategizing how to meet those needs

Greater San Diego Area

o Provide on-site technical support, repair and installation service for client programs on the West Coasto Perform maintenance of customer applications, network connectivity and kiosk displayso Implement new product configurations and install new devices, hardware/software and peripheralso Document client interactions, including detail of inquiries, complaints, comments and actions takeno Identify existing or potential device malfunctions and failures, and develop clear and concise recommendations or solutionso Work independently with minimal supervision while exercising good judgement

Greater San Diego Area

o Help supervise and train a team of employees in a Live Seafood warehouseo Establish and build strong working relationships with local fishermen and restaurantso Assist in the development and maintenance of training materials, SOPs, and HACCP planso Develop, implement, and monitor systems for inventory tracking and critical control points and limitso Ensure compliance with OSHA and Health Department standards and establish corrective actionso Manually inspect all products for quality assuranceo Process daily shipping and receiving reportso Perform daily maintenance and service on warehouse equipment

Key Largo, Fl

o Managed a team of two SQL programmers and a network administrator for the creation of the company’s custom database application projecto Designed and implemented a roll-out plan of the database to ensure no disruptions in the company’s ongoing businesso Created written documentation and trained employees on the new system to ensure an easy transition o Acted as first line of support for all database or computer system issueso Worked with a teammate to achieve over $25 million in real estate sales

Greater San Diego Area

o Instructed Computer Applications and Keyboarding courses teaching the Microsoft Office application suite as well as the basics of computer operation and designo Performed all day-to-day activities including classroom management and discipline, lesson planning, instruction, grading and progress reports, parent contact, tutoring, and administrative taskso Single Subject Teacher Credential Certifications in the subjects of Business Education, Social Sciences and Health

Greater San Diego Area

o Acted as a liaison between the Technology Department and the Sales and Marketing Department o Project lead for the development of the company’s first online reporting application for their LiveChat/VOIP Customer Support Centero Consulted with multiple departments to provide technical support and report customization and functionality o Created comprehensive reports on customer usage data for trend analysiso Responsible for starting the data-warehousing and data-mining efforts for sales and marketing

Greater San Diego Area

o Organized the online document management system and trained the administratorso Assisted with SQL database administration, including query creation for online knowledge management software and ASP webpages o Published and configured company’s proprietary software for all new client siteso Designed, administrated and compiled the results for client surveys using the TwoWay Web Survey toolo Contributed to the company newsletter

Bachelor Of Business Administration - Bba

Activities and Societies: Phi Kappa Theta Men's Lacrosse Team

Bachelor Of Arts In Communications, Mass Media

2042 Single Subject Teacher Credential Certification, Business, Social Sciences And Health

Education record