Erik Doree Email & Phone Number

St Paul, Minnesota, United States

Greater Minneapolis-St. Paul Area

As a customer-facing engineer, I was responsible for maintaining a reliable backup service for our hardware and cloud-based customers. This included being proactive in monitoring through Kibana and Grafana for failures in order to meet customer required SLA. Messaged appropriate communications to customers and was the point of contact for incoming service.

Plymouth, MN

 Served as the escalation point for all front-line support issues concerning the OneFS file system with particular attention to data layout, data integrity. Extensive knowledge of the OneFS transaction system and job engine functions. These understandings helped customers under a data unavailability and/or data loss scenario restore services to full.

Plymouth, MN

 Performed front line customer service role for Isilon Scale-Out NAS Worked EMEA hours as the early launching point for world wide support coverage Responsible for maintaining regular customer contact on cases and drive cases to resolution Promoted from tier 1 to tier 3 in 11 months

Performed installation of PC hardware for all Add/Move/Changes for Target Corporation. Performed Break/Fix repairs of Apple hardware.

Position continued from Backpack's acquisition of Sound Internet, Relocated two data centers.

Jack of all trades, systems/network administration, frontline and onsite support. Administrator of managed colocation customers.

 Backline support for a local internet service provider Assisted in escalated issues Managed colocated customer infrastructure

Provided front line support for Imation's SuperDisk (LS-120), and CD-RW drives.

Education record

Diploma