Scott H. Email & Phone Number

Cork, County Cork, Ireland

Cork, County Cork, Ireland

County Cork, Ireland

• Tuono is a Start-Up focussed on abstracting away the complexities of public cloud platforms, specifically Microsoft Azure and Amazon Web Services. As we are a Start-Up, I wear multiple customer-facing hats within the.
• Working to build supportability into the product from the outset, implementing novel support paths including direct chat, in-product tours, context-sensitive help etc. In other words, trying to make traditional support.
• Working in a Professional Services capacity to translate ideas or abstract designs in to declarative Tuono Blueprints representing real infrastructure, which can be deployed on Azure and AWS.
• Technical Account Management for several keystone EMEA customers.
• Prioritising new features requested and issues experienced by users and balancing that with the need for net new features.
• Developing our customer's proficiency with our product, and cloud computing in general, through live workshops, blogs, and other communication mediums. Show less

Cork, Ireland

• As part of Sustaining Engineering, I work on the primary defect resolution team within HPE SimpliVity. The team is the single entry point for Support in to Core Engineering. This role has two primary remits, the.
• As part of my moving to Sustaining, I needed to submit a portfolio of my work to the TCP Board to reaffirm my status as 'Master Technologist'. This was reviewed and accepted by the board comprised of 'Distinguished'.
• Work with the support team to diagnose and resolve code defects and/or supportability issues within the product.
• Develop supportability tooling to address issues encountered by both customers and the field.
• Define signatures for common issues so that our proactive tooling could identify these automatically, i.e. "never troubleshoot the same issue twice".
• Familiarity with the whole SimpliVity code base, rather than a specialist area, to 'join the dots' in complex code interactions. Show less

Cork

• As part of Engineering Resolution Team within HPE, I provided backline support to frontline engineers globally. Increasingly this role focussed on proactivity rather that reactivity, working with both Support and.
• Developed a model for tracking all support issues outside of the case model. This facilitates insights in to all pain points and the total failure surface of the product, and not just those 'hot' issues that are.
• Worked with engineering to define a support-driven mechanism to advocate for the top defects in terms of supportablity. This received Executive sponsorship and dedicated Engineering cycles.
• Worked with Product Management to define a similar mechanism to drive supportability improvements, with a focus on new features to decrease support engagement time, frequency and to drive customer self-service.
• Developed an a-la-carte support offering, including a designated engineer and 40 days of bespoke deliverables (consulting, workshops, design discussions and reviews, etc.). This was delivered either on-site and remote.
• Working to expand bespoke revenue generating value-add capabilities within the team to deliver services not easily delivered by other groups. Show less

Cork

• As the market penetration of the SimpliVity product rapidly expanded under HPE, I primarily worked on projects that facilitated the integration of SimpliVity within HPE. This centred around providing technical.
• Delivered a comprehensive week long training course and… Show more As the market penetration of the SimpliVity product rapidly expanded under HPE, I primarily worked on projects that facilitated the integration of.
• Delivered a comprehensive week long training course and workshop to upskilling HPE teams.
• Defined engagement procedures for HPE teams to seek backline help from the legacy team.
• Provided technical expertise in the SimpliVity product to a variety of other teams as part of the integration.
• Worked to create revenue generating value-add within the support team in Cork.

Cork

• As an Escalation Engineer with SimpliVity I was required to fulfill many roles. This included, being a technical mentor for my team, working on global product supportability projects and striving to increase efficiency.
• Was a technical mentor for a team of six individuals.
• Wrote technical deep-dive content on aspects… Show more As an Escalation Engineer with SimpliVity I was required to fulfill many roles. This included, being a technical mentor for my team, working on global product.
• Wrote technical deep-dive content on aspects of SimpliVity operation.
• Worked with Sustaining Engineering to identify and resolve product issues.
• Set up a Support Tools Team to implement and manage tools to assist Support globally.

Cork, Ireland

• vCloud Connector was a core component of VMware vCloud Air. The Global Technical Lead role consumed approximately 10% of my time and complimented my existing position as a Mission Critical Support Engineer. I.
• Worked to reduce the number of unresolved Problem Reports.
• Prioritised of product… Show more vCloud Connector was a core component of VMware vCloud Air. The Global Technical Lead role consumed approximately 10% of my time and complimented my existing position as a Mission.
• Prioritised of product functionality improvements.
• Product supportability enhancements to assist front-line teams.
• Wrote and reviewed product documentation.

Cork

• I provided Level 3 Technical Support to VMware's largest Global Mission Critical Support customers. I was involved in many high-profile engagements as the assigned engineer, working closely with the Escalation Team.
• Interoperability between the components that comprise a full virtualisation/cloud solution.
• The implementation of complex lab and issue reproduction… Show more I provided Level 3 Technical Support to VMware's largest Global Mission Critical Support customers. I was involved in many high-profile engagements as.
• The implementation of complex lab and issue reproduction environments.
• Familiarity with Bash and Perl scripting, VMware SDKs and REST/SOAP APIs.
• 'Fly-and-fix' engagements during Professional Services (PSO) implementations.

Cork, Ireland

• I provided comprehensive technical support to customers who experienced issues with their vCloud Director, vCloud Networking and Security and vCloud Connector deployments. This was a customer-focussed, high-volume role.
• Cloud deployment strategies.
• Cloud management… Show more I provided comprehensive technical support to customers who experienced issues with their vCloud Director, vCloud Networking and Security and vCloud Connector deployments. This was a.
• Cloud management strategies and best practices.
• Multi-tenant network configurations.
• Software-defined networking and protocols, such as VXLAN.

Cork, Ireland

• I provided for first-line technical support in the field of virtualised networking and storage. This required excellent communication and case handling skills, as well as the achievement of case closure and customer.
• Fibre-channel masking and zoning.
• Software iSCSI implementation.
• Block-level storage devices.
• Microsoft and *NIX file systems.
• Common networking protocols.

Cork, Ireland

• I was responsible for the efficient execution of both small and large scale projects, which interface geophysical survey data and three-dimensional surface imaging derived Global Positioning System data. High profile.
• Delivering concurrent projects, on time and on budget.
• Tendering and project design.
• Technical report writing.
• Collecting and processing large numerical datasets.
• Procedures and quality control systems for the effective conduct of surveys.

Cork, Ireland

• I worked as an illustrator for Headland Archaeology (Ireland) Ltd. and was responsible for the production of publication quality site plans using Adobe Creative Suite, ArcGIS and AutoCAD. Key projects included several.
• Illustrating perishable site material to create a digital archive for long‐term storage.
• Preparing the data for publication.
• Excellent timekeeping, juggling multiple… Show more I worked as an illustrator for Headland Archaeology (Ireland) Ltd. and was responsible for the production of publication quality site plans using Adobe Creative.
• Excellent timekeeping, juggling multiple concurrent projects.
• Attention to detail when transcribing site material to digital formats.

Sarhole Working Mill Museum, Hall Green, Birmingham

• I worked at a working mill museum and visitor centre and was responsible for presenting the workings of the historical mill in an easily accessible form.
• Presenting tours to members of the public.
• Making the attraction interesting and easily understandable to non‐specialists.
• Excellent customer interaction skills.
• Actively involved in site safety and upkeep.
• Researching the history of the site.

Msc, Cloud Computing

Ma, Practical Archaeology

Ma (Hons), Celtic Civilization With Language And Linguistics