Erik Eberhardt Email & Phone Number

Cork, County Cork, Ireland

Dublin, County Dublin, Ireland

• Identified, analyzed and prioritized several workflows with potential for automation
• Defined deliverables and requirements for each of the workflows and implemented an automated solution
• Saved countless hours of manual effort and costs through simple insourcing

Dublin, County Dublin, Ireland

• Introduced and implemented an Automation Strategy and boosted automation percentage to 46% (July 2023)
• Set up automated reporting using Azure, PySpark and MS PowerBI
• Identified, assessed and selected best performing chatbot provider based on a previously agreed scope while keeping stakeholders and upper management informed about the status of project
• Supported in defining and following operational Customer Service processes

Berlin, Germany

• Develop a data model from scratch and successfully implement it
• Migrate data stored in flat files and relational databases to Snowflake
• Build targeted and gamified dashboards to increase performance company wide

Germany

• For clients such as Hexagon and Königsteiner
• Adapt to constantly changing teams quickly
• Solve problems on their occurrence
• Approach customers in a courteous manner
• Organize and distribute tasks among the team

County Dublin, Ireland

• Contributed to planning and implementing phase of event with more than 40,000 registrations
• Dealt with and looked after numerous customer queries
• Improved and simplified complex working tasks significantly
• Organized, categorized and maintained big data streams
• Went onsite to improve customer experience and monitor execution phase

Bodnegg, Germany

• Distributed packages and mail
• Trained new staff members
• Created and implemented my own procedures to improve work-flow
• Consistently interacted in a courteous, friendly and helpful manner to generate positive relationships with customers, supervisors and work colleagues

Master Of Science, Business Intelligence & Process Management

Relevant coursework • Data Science: Python, AI, Machine Learning, Neural Networks, scikit-learn, Matplotlib • Data Warehousing: SQL, ETL.

Bachelor Of Arts, Business Management And Psychology, 1.7

Relevant coursework • Sustainable Management • Advanced Project Management • Intercultural Competences • Industrial and Organizational.