Coordination of payment processes for the companies n the group, treasury back office for cash flow management, corporate credit card management, and company reimbursements;Operational focal point for relationship management with financial institutions, banks (cash management), and other financial area suppliers;Responsible for leading improvement projects within the company’s finance department, structuring financial processes to meet governance, compliance, SOX, and operational efficiency demands;Built management reports on financial results, projects delivery, and improvement plans for the manager and executive board.Application of continuous improvement methodologies aimed at operational efficiency in integrating other group companies into centralized financial management;Structuring and monitoring of internal financial controls to meet internal and external audit requirements;Preparation of internal documentation (manuals, policies, and procedures);Key user of SAP S4/HANA ERP module FI, in the ERP implementation for other companies in the group;Support in team management - candidate selection, team guidance, feedback structuring, and other responsibilities.

Responsible for leading and closely monitoring projects and improvement initiatives in the back-office operations of the SSC’s financial areas to drive operational efficiency;Implementation of process control and governance following SOX (Sarbanes-Oxley) guidelines and mitigating material weaknesses within the company;Identification of SAP FI improvements and automations aimed at enhancing operational efficiency in financial areas;Consultative role in designing and monitoring the performance of back-office financial processes within the company;Process mapping and updating process documentation;Identification of improvements within integration processes for the SSC;Acting as PMO for the integration, onboarding, and incorporation of new acquisitions into CSC’s back-office operations;Creation of management presentations on results, project delivery, and improvement plans for management and/or executive board.

Responsible for Mapping and Modeling processes of Customer Succes and Customer Experience operations;Customer journey mapping;Identification of operational improvements;Standardization of operation processes;Creation of new triggers in processes to improve the customer experience;Construction and evaluation of indicators;Elaboration of internal process documents.

Mapping and diagnoses of processes and remapping it focusing on improvement of time, costs, and quality.Processes improvement using PDCA, Lean, Six sigma and statistics.ERP implementation.Creation of dashboards using the Power B.I.Improvements diagnoses using the DMAIC method.Standarization of processes.Document creation and management of it.Creation of Strategic planning with clear goals and tasks. Follow up with the leaders about the programmed schedule.Training and workshops with the teams teaching the new resolutions.Implementation of new sales, financial an operation policies.Establish new methodologies of thinking.

Team management and leadership. Customer demand management.Creation of service flows and processes.Development of new strategies for the company.Development of company's new processes, operation, and improvements.Improvement of internal marketing processes for customers.Search for trends and new customer strategies.Creation and execution of marketing campaigns for each client.Operation of digital marketing campaigns.Management of daily routines of the company.

Assist in import activities, registrations, controls and monitoring of processes; Weekly follow up of requests for import licenses; Purchase of products in China; Purchase Requisitions; Monitoring and contact with suppliers; TOTVS system; Mail delivery; Organization of documents and processes; Other assistance activities.

Purchase of materials in general for the company. Negotiation of prices and terms with suppliers. Registration and control of suppliers. Organization and control of documents of new suppliers. Participated in international training program made by the head office in South America to implement a new supplier document control system.

Control of incoming and outgoing materials;Control and closing of imports (debit and credit of taxes);Assistance in issuing and checking invoices;Activities performed using SAP system.

Organization of store materials, entry and exit of products;Assisted with cashier and, when necessary, sales;Responsible for the complete organization and control of the store's stock.