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Erikson Gratela Email & Phone Number
Technical Support Engineer
at
Thrive
1 work email found
@ovi.com
1 phone found area 408
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Engineer
Location
Central Luzon, Philippines, Philippines
Who is Erikson Gratela? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Erikson Gratela is listed as Technical Support Engineer at Thrive, based in Central Luzon, Philippines, Philippines. AeroLeads shows a work email signal at ovi.com, phone signal with area code 408, and a matched LinkedIn profile for Erikson Gratela.
Erikson Gratela previously worked as Alerts and Maintenance Technician at Technology Elite - Build Your Elite It Team and Senior ICT Support Officer at Reward Hospitality Au. Erikson Gratela holds Bs, Computer Information Science from Feu - Fern College.
Company email context
Email format at Thrive
This section adds company-level context without repeating Erikson Gratela's masked contact details.
{first}.{last}@ovi.com
86% confidence
AeroLeads found 1 current-domain work email signal for Erikson Gratela. Compare company email patterns before reaching out.
Profile bio
About Erikson Gratela
Experienced Helpdesk / Service Desk Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Technical Support, Virtualization, IT Service Management, and Windows Server Administration. Strong business development professional with a BS focused in Computer Information Science from FEU - Fern College.
Listed skills include Windows Server, Virtualization, Technical Support, Itil, and 11 others.
Current workplace
Erikson Gratela's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
Erikson Gratela work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current
Sep 2024 - Present
Alerts And Maintenance Technician
- System Alerts Monitoring
- Server Maintenance and Monthly Patching
- Perform patch testing before deploying to the live environment
- AV Updates and Deployment
- Provide troubleshooting via Phone Call, Email or Chat
- Record and keep track of all customer interactions and technical issues via the ticketing system
Sep 2023 - Jul 2024
Senior Ict Support Officer
- Active Directory Management
- New Hire Account Creation
- Access Provisioning / Removal
- Software and Hardware Procurement / Installation
- End User IT Technical Support
- Record and keep track of all customer interactions and technical isssues via the ticketing system
Jun 2022 - May 2023
Service Desk Analyst
- 1st level troubleshooting support for end users and external clients via phone call, email and chat
- Software installation and troubleshooting technical issues
- Record and keep track of all customer interactions and technical issues via the ticketing system
- Active Directory Management
- New Hire Account Creation
- Access Provisioning / Removal
Mar 2021 - May 2022
It Systems Support
- Active Directory Management
- New Hire Account Creation
- Access Provisioning / Removal
- Software and Hardware Procurement / Installation
- Record and keep track of all customer interactions and technical issues via the ticketing system
- Provide technical support via Phone Call, Email or Chat
Feb 2015 - Aug 2020
Senior Systems Executive
Nov 2013 - Aug 2020
Senior Systems Executive At Cognizant Technology Solutions
- Provide 1st level support via phone calls, email, and chat
- Provision access and password reset via Active Directory
- Technical issues and remote troubleshooting support
- Utilizes published processes in ServiceNow Knowledge Base and Cognosis
- Troubleshooting Windows or Mac based computers for various technical issues
- Create or update the ticket for Critical Situations and perform updates as needed.
Nov 2013 - Feb 2015
Technical Solutions Specialist - Level 2
- Provide 1st level support via phone calls, email, and chat
- Provision access and password reset via Active Directory
- Technical issues and remote troubleshooting support
- Utilizes published processes in ServiceNow and Sharepoint for performing isolation, troubleshooting and applying fixes for different software programs within Morgan Stanley.
- Blackberry Enterprise Server Management
- Managed RSA SecurID accounts, administered token and PIN resets and diagnosed RSA related connection issues.
Jul 2011 - Jul 2013
Technical Solutions Specialist - Level 2
Jul 2011 - Jul 2013
Technical Solutions Specialist - Level 2
- Provide 1st level support via phone calls, email, and chat
- Provision access and password reset via Active Directory
- Technical issues and remote troubleshooting support
- Utilizes published processes in ServiceNow and Sharepoint for performing isolation, troubleshooting and applying fixes for different software programs within Aon Hewitt.
- Blackberry Enterprise Server Management
- Virtualization (Citrix)
Feb 2010 - Jul 2013
Technical Solutions Specialist - Level 2
May 2009 - Jul 2013
Technical Support Representative
- Troubleshoot and configure Cable Modems, Router and Firewall.
- Determine DSLAM status for any network outages.
- Identify the root cause of connectivity issue.
- Exhaust all possible troubleshooting before escalating.
- Create trouble ticket in every call.
Apr 2008 - Dec 2008
Technical Support Representative
Rmh Teleservices Asia Pacific
- Troubleshoot and configure XBOX Hardware and Xbox Live Connectivity.
- Exhaust all possible troubleshooting before escalating.
- Create a trouble ticket in every call.
May 2007 - Nov 2007
2 education records
Erikson Gratela education
Bs, Computer Information Science
Feu - Fern College
Education record
New Era High School, Quezon City
FAQ
Frequently asked questions about Erikson Gratela
Quick answers generated from the profile data available on this page.
What company does Erikson Gratela work for?
Erikson Gratela works for Thrive.
What is Erikson Gratela's role at Thrive?
Erikson Gratela is listed as Technical Support Engineer at Thrive.
What is Erikson Gratela's email address?
AeroLeads has found 1 work email signal at @ovi.com for Erikson Gratela at Thrive.
What is Erikson Gratela's phone number?
AeroLeads has found 1 phone signal(s) with area code 408 for Erikson Gratela at Thrive.
Where is Erikson Gratela based?
Erikson Gratela is based in Central Luzon, Philippines, Philippines while working with Thrive.
What companies has Erikson Gratela worked for?
Erikson Gratela has worked for Thrive, Technology Elite - Build Your Elite It Team, Reward Hospitality Au, The Citco Group Limited, and Nvidia.
How can I contact Erikson Gratela?
You can use AeroLeads to view verified contact signals for Erikson Gratela at Thrive, including work email, phone, and LinkedIn data when available.
What schools did Erikson Gratela attend?
Erikson Gratela holds Bs, Computer Information Science from Feu - Fern College.
What skills is Erikson Gratela known for?
Erikson Gratela is listed with skills including Windows Server, Virtualization, Technical Support, Itil, Active Directory, Vmware, Microsoft Sql Server, and Integration.
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