• Assisting users with technical issues and request via atSpoke and JSM ticketing system• Managing Project Work via JIRA• Documenting Internal and External Team documentation via Confluence• Executed Microsoft Intune Compliance Project by assisting team by remediating 60% of PC laptops• Executed Decommissioning of Offices, including but not limited to Network Hardware and Software decommission• Providing Executive support with technical issues, requests, and events• Providing Event Support via A/V and IT support for users monthly• Assisted with certifying Apple M1 laptops by testing applications and other use cases• Administering SaaS applications including but not limited to Okta, Zoom, Adobe, Google Workspace, JAMF• Diagnosing and resolving issues with computer hardware, software, and network issues• Tasked with procuring Software and Hardware by working with vendor and following procurement policy

-Provide IT support for Staff-Project: Performed Data Migration for company QuickBooks-Project: Performed Full network setup and testing for Office relocation-Project: Setup and configured current 2 VOIP systems. Vonage and Fonality-Project: Migrated email from Outlook.com to Business GMail

• Provide white glove desktop, server, and network support for 130+ clients and their users• Embedded Onsite Technician support for clients all over the Bay Area• Multi-Platform support Windows OS, Mac OS, IOS, and Android.• SaaS Applications support: GSuite, BetterCloud, JIRA, Okta, Zoom, Office 365, Egnyte, Backblaze, Slack• SSO administration/support with Okta and Onelogin• Print server administration/support internally and externally• Provide MDM administration with Intune and JAMF• Provide support for escalated issues from Tier 1 team members• Update users and team by entering statuses of cases within Autotask (Internal Ticketing system)• Upkeep of client information within our MSP Documentation Platform (IT Glue)• Assisted with internal product inventory (EZOffice)• Perform On-call support for our 24/7/365 service• Technical lead for a wide range of IT projects including but limited to network cutovers, server migrations, cloud migrations, and new office buildouts.• Provide Ad-Hoc client onsite visits for emergency support

• Deployed and Configured a Full-Stack of Meraki equipment for Commonwealth Club’s new location• Performed Domain and email transfer to Google Business• Performed ISP cutovers and reconfigured infrastructure• Completed cable runs and terminations• Completed data transfers and computer rebulilds on Macs and PCs• Completed Meraki CMNA training• Mounted and Configured Meraki Aps for numerous projects• Tasked with multi-tier support for diverse clientele

• Provide remote assistance pertaining to HW/SW for PC and Mac on company devices and/or user owned• Monitored user requests and assigned tasks through ServiceNow ticketing system• Provide multi-platform Mobile support for users with Airwatch and other company applications• Administer user accounts in AD for file permissions, distribution list memberships, and other issues• Performed testing for software rollouts and updates on PC, Mac, and Mobile applications

• Provided in-person and remote assistance pertaining to HW/SW for PC and Mac• Analyzed wired and wireless network connectivity issues for users locally and office locations around the country• Setup and administered user accounts for AD, Google Mail, and Synology NAS File Share Permissions• Evaluated and diagnose technical issues related to user productivity and company preventative maintenance• Setup and Deployed VOIP Polycom Phones to users and Manage lines using 8x8 phone web interface