- Extensive experience as a certified residential real estate appraiser, specializing in accurately determining the market value of residential properties.- Proficient in conducting thorough research, analyzing property data, and utilizing industry-standard valuation methodologies to provide comprehensive appraisal reports.- Demonstrated expertise in appraising a wide range of residential properties, including single-family homes, condominiums, townhouses, and multi-unit dwellings.- Skilled in performing on-site inspections, evaluating property conditions, and identifying key factors that impact value, such as location, amenities, and recent sales comparables.- Strong knowledge of local real estate markets, zoning regulations, and economic trends to assess property values and provide valuable insights to clients.- Excellent communication skills, adept at effectively communicating appraisal findings to clients, lenders, and other stakeholders in a clear and concise manner.- Proven track record of delivering accurate and unbiased appraisals within strict deadlines, ensuring compliance with industry standards, ethical guidelines, and regulatory requirements.

• Utilize a customer-focused selling process to identify needs and goals of potential customers.• Own the sales cycle- including aggressive prospecting, qualifying leads, and closing sales opportunities using a variety of sources.• Demonstrate and present to prospective customer’s product information and features via phone, web, and in-store efforts.• Present value-based selling strategies to customers using DealerSocket’s technology suite of products and consulting services.• Partner with other key players in the organization to strategize and close high-value opportunities.• Establish relationships with automotive dealerships within the assigned territory.• Establish outside relationships with automotive consultants and vendors.• Meet and exceed individual daily, weekly, and monthly targets and goals.• Utilize Salesforce to internally track all activities.

- Utilize a customer-focused selling process to identify needs and goals of potential customers.- Manage the sales cycle- including aggressive prospecting, qualifying leads, and closing sales opportunities individually or with the assistance of other sales people and leaders.- Demonstrate and present to prospective customer’s product information and features via phone, web, and in-store efforts.- Present value-based selling strategies to customers using DealerSocket’s technology suite of products and consulting services.- Partner with other key players (Executive Sales Directors and Technical Sales Engineers) in the organization to strategize and close high-value opportunities.- Establish relationships with automotive dealerships within the assigned territory.- Establish outside relationships with automotive consultants, vendors and OEMs.- Meet and exceed individual daily, weekly, and monthly targets and goals.- Utilize Salesforce to internally track all activities.

* Work with larger, national accounts that function as a group* Hold monthly calls with key decision makers like GMs, owners* Host a monthly conference call with individual stores for training and process review* Minimum of one visit per quarter on site with the store for strategic review of the tools and usage* Provide insight related to the tool, industry, local area, etc that aids in decision making

As a senior customer success manager, I have knowledge and experience that younger and newer success managers may lack. I have bi-weekly calls with newer CSMs discussing a variety of topics including but not limited to: career progression, troubled accounts, product and professional skills.

*Achieved 120% of whitespace sales quota*Recipient of the Kina Ole, DealerSocket's highest sales department honor*Consistently lead department for low attrition*Maintained a $2.64M book of business

* Managed 65 new vehicle car dealerships and their usage of DealerSocket CRM in Wisconsin and the New England region* Responsible for $2.2 Million in annual recurring revenue* Achieved top tier for strategic services department for minimal revenue attrition* Reviewed best practices then measured level of success based on reporting* Traveled once a month to assist in the implementation of software with new and existing dealerships* Suggested additional products to solve dealership frustrations and problems

* Returned to Zimmerman in response to their need, and was reinstated as Internet Director. In my absence, sales volume and profitability had decreased 33%. Upon my return it was made clear that I would have no room for expanding the internet advertising budget.* Monitored internet department expenditures and co-op funds for two months to determine ROI. Canceled Cars.com and Autotrader and replaced them with highly targeted Facebook campaigns and industry-leading SEO. (Net savings of $3000 per month, ongoing.)* In two months of implementation, I increased website traffic 6.1% to all dealership websites. This led to a 13% increase in total sales.* Managed 5 dealership websites, including one group site, Hyundai site, BMW site, and 2 Ford sites. Removed one poor-performing Ford site and added a Mitsubishi site, saving the store nearly $10,000 annually. Enrolled Hyundai website in co-op program, saving the store another $3000 annually.* Oversaw the training and use of the store’s CRM, Higher Gear. Provided ongoing training to sales staff on how to enter customer information, marked vehicles sold, follow up with customers, etc. Called to confirm appointments marked in the CRM.*Utilized CRM to create and manage brand-specific email campaigns for both sales and service. Targeted customers who purchased 24-36 months ago and were likely in an equity position.* Filmed, edited, and posted original content videos to our Facebook, Google, and YouTube pages. Monitored the company’s social media presence. * Remained a key member of the dealership’s marketing team. Brainstormed promotions and events to generate floor and website traffic.

* Oversaw a team of 5 sales consultants in handling internet leads, making phone calls, and following proper sales processes. Under my leadership, monthly internet sales increased by 18% in 9 months.* Established a procedure for recruiting, interviewing, and hiring quality applicants to the sales department.* Managed new car activity, including reporting new cars delivered, reviewing CSI with the management and sales teams, and managing dealer trade paperwork. * Provided sale prices, trade-in allowances, and payment options for sales consultants to present to their customers, and served as closing manager for all working deals.* Performed backup finance manager duties, such as printing contracts, presenting F&I products, and submitting deals to lenders for approval.* Held key role in improving CSI scores to 987 out of 1000, which was above region average. Improved Google+ reviews from 1 star rating from 3 reviews to a 4.4 star rating from 32 reviews. Helped obtain record sales month for store in volume and gross – 71 units for $161,318.

* Created and grew an internet department at a dealership that previously lacked a strong internet presence. Hired team members as demand grew, building a department of 1-3 individuals. Trained staff on how to call leads, effectively answer inbound calls, set appointments, and log customer data. * Directed a company-wide website overhaul. Focused on achieving a functional site design that would produce quality sales leads and high conversion rates. Following the overhaul, web traffic increased from 4500 visits per month to over 10,000 visits per month.* Established a social media presence on Facebook, Google, and YouTube.* Key member of the dealership’s marketing team. Brainstormed promotions and events to generate floor and website traffic.

* Transitioned from sales consultant to managing a portion of the internet department staff and duties. Became GM Internet manager certified.* Trained new hires on lead handling, phone scripts, and CRM functions. * Reviewed sales calls to identify areas for improvement. * Worked deals with my sales team and appraised customer trade-in vehicles.

* Averaged 14 cars per month* Maintained CSI score above manufacturers standards* Developed strong phone and email communication skills