Erik Kócsy Email & Phone Number

London, England, United Kingdom

• Engaging in user support interactions via telephone, chat and email platforms.• Responding to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Identified system hardware and connectivity issues that prevented execution of user-initiated tasks.• Configured hardware, devices and software to set up… Show more • Engaging in user support interactions via telephone, chat and email platforms.• Responding to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Identified system hardware and connectivity issues that prevented execution of user-initiated tasks.• Configured hardware, devices and software to set up work stations for employees. Show less

London, England, United Kingdom

• Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.• Identified and tracked defects with software and supported developers in resolving problems by completing additional tests.• Evaluated function, performance and design compliance of every product against design standards and customer needs.• Completed in-depth usability testing on desktop, and mobile devices.Applied both qualitative and quantitative analysis… Show more • Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.• Identified and tracked defects with software and supported developers in resolving problems by completing additional tests.• Evaluated function, performance and design compliance of every product against design standards and customer needs.• Completed in-depth usability testing on desktop, and mobile devices.Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences. Show less

London, United Kingdom

• Evaluated latest technology innovations and adopted cost-effective, useful solutions.• Established network specifications and analysed workflow, access, information and security requirements.• Recommended stringent policy to secure information-system data.• Implemented corrective plans of action for network performance issues including availability, utilisation, and latency.• Developed functional digital design concepts across various platforms to strengthen company brand and… Show more • Evaluated latest technology innovations and adopted cost-effective, useful solutions.• Established network specifications and analysed workflow, access, information and security requirements.• Recommended stringent policy to secure information-system data.• Implemented corrective plans of action for network performance issues including availability, utilisation, and latency.• Developed functional digital design concepts across various platforms to strengthen company brand and identity.• Achieve team SLA obligations.• Strengthened organisational intranet program and sub-sites to bolster internal communication strategies. Show less

London, United Kingdom

• Identified and solved technical issues using a variety of diagnostic tools and tactics.• Trained and supported end-users with software, hardware and use processes.• Loaded software, granted permissions and configured hardware for new employees as part of the onboarding process.• Implemented principles of least privilege in AD Roles and Groups.

As an administrator at Telekom Hungary, my responsibilities were to support B2B customers with registering and activating their online cash registers which were made mandatory in 2014. I’ve handled numerous in and outgoing calls to make sure our customers are compliant with the new law whilst also updating thousands of contracts on the intranet.