Veronica Pacera Email & Phone Number

London Area, United Kingdom

- HR generalist- Oversee visitors to the office and ensure a friendly, personal experience- Logistic - Budget management- Health and safety- Book keeping- Ensure peak operations for the organization and implement preventive measures for potential issues- Implement policies and procedures, measure outcomes against standards, and improve operational flow - Coordinate internal and external resources, and cultivate relationships with vendors- Company events and engagement

London, England, United Kingdom

Admin: Control of all back office activities, ensuring the all operations are in accordance with company administration systems and procedures. Supervise all after-sales requests, monitor client correspondence and follow up with administrative tasksManage the Administrator on all areas of support work: Maintenance, Health & Safety, Security, General administration, Uniforms, Petty cash and food related expenditures, contact with third party suppliers.Ensure all reconciliations are completed within the required timeline.Reception duties including directing clients, booking meeting rooms and dealing with post in and outTaking minutes in meetings for various groups of colleagues and stakeholdersScheduling diaries for the Boutique manager and private appointments, High standard of communication with Head office, reporting and feedback.Stock and Logistics:Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.),Minimise stock loss in order to support the Store Management team in the efficient running of the store.Control stock loss within Store budget and implement weekly and annual stock audits effectively.HR support: Manage team rota, interview and recruitment processOnboarding procedures for new starters, organisation of temporary staff.Ensure that all staff are trained and know and follow the Company systems on: cash handling, acceptance of cheques, arrangement of staff purchases, reporting of stock, cash and loss.Team Management:Ensure that the boutique operates in accordance with Company admin systems and procedures to minimise losses. Monitor and improve team performance against a set of KPI.Review after-sales reports and initiate action plan as neededAs the referent on Care & Quality, responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen quality.

London, United Kingdom

- Manage a team of 28- Interviewing and recruiting new team members- Oversee the smooth running of the business and team performance- Honour the heritage of Maison Goyard providing excellence in customer service, especially in stressful situations for the customer and the team, taking accountability for finding solutions to customer complaints and queries.- Handling of the queue of customers, the extremely fast paced peculiarity of the tiny Boutique can create friction outside and inside the store- Support the Boutique manager creating a strategy to achieve business objectives, implement of different initiatives and incentives to drive sales and reach outstanding targets - Overseeing daily financial analysis and reporting- Coach the Sales team about the heritage of the Maison and on the standards to maintain in the Boutique throughout the shift, both when serving clients and when organising stock- Ensure that the team follow the grooming guidelines- Support the team in the improvement of their personal KPI, shadowing them on the tasks that need extra care, chiefly when a customer requires a particular personalisation of their purchase or in an after sale case- Reorganization and Maintenance of back of house stock storage organisation, conduction of inventory cycle counts and stocktake- Responsible for applying and maintaining the VM guidelines, ensuring that the boutique standards are optimally maintained at all times including cleanliness and presentation - Support and coach Cashier team in dealing with POS functions and Tax Free situations, to ensure store compliance

London, Greater London, United Kingdom

Harrods

• Responsible for the day to day operation of the business• Maximising sales opportunities, with efficient stock planning. Processing delivery.• Increased sales above target and monitoring and reviewing store performance on a regular daily, weekly andmonthly basis.• Providing practical ideas in developing the standards to run a smooth operation of the business.• Train, develop and motivate staff. Staff recruitment. Under my supervision, the sale team has been nominatedfor the Harrods Excellence Award for the best customer service in the store.• Maintained the operational standards and procedures. Maximising sales through effective merchandising andmarketing.• Manage the business unit to ensure optimum efficiency and maximum return on investment.• Motivate team members at all levels to achieve delivery of outstanding customer service and visualmerchandising.• Maintain and control business costs; inclusive of payroll and stock loss to protect the projected profit margin.• Ensure adequate communication is upheld with all team members to ensure best practice.

Londra, Regno Unito

Londra, Regno Unito

Torino, Italia

Master In China Business Studies

Introduction to Chinese Economics China's Foreign Trade Theory and Policies International Trade China's Fiscal and Financial Policies &.

Master'S Degree In Eastern Languages And Cultures, Chinese Language And Culture

Bachelor'S Degree In Languages And Cultures Of Asia And Africa, Chinese And English Languages And Cultures, 103/110