Erik Hudson Email & Phone Number

Richboro, PA, US

Richboro, PA, US

Dublin, GB

• Provide input to Proposals for project bids ensuring projects can and will be managed within contractually agreed upon schedules and budgets
• Takes a lead role interfacing with existing clients and prospective clients providing technical and business credibility to gain market share and increase business opportunities
• Supports Executive Director of Customized Solutions in strategy development for Pharmacovigilance & Patient Safety (PVS)
• Provides input on client contracts and complex payment schedules
• Transfers knowledge gained during proposal and sales cycle to project team though active involvement in hand-off and/or preparation of the kick-off meetings
• May support PVS Senior Management in: Evaluation of opportunities for service expansion; Implementation of new services

Dublin, GB

• Oversight for project delivery of Pharmacovigilance/Medical Affairs resources, providing case processing, safety reporting, and medical review for clinical trials and marketed products. Reviewed program financial.
• Partnered with up to ten business development and account managers leveraging Pharmacovigilance experience to generate Requests for Proposal/Information, Bid Defense Meetings, and Business Development presentations.
• Developed 12-18 RFP / RFI budgets annually, identifying people resources, including seniority and locations, and establishing KPIs to secure delivery of target gross margin between 30% and 35%.
• Leveraged expertise on client-specific governance committees for three assigned national and international programs to drive performance and compliance while achieving 100% adherence to contractual terms and budgets.
• Led change management processes and performance due to mergers and acquisitions over approximately three years to enable stepped integration of legacy RPS, PRA and ICON teams. Changes included migrating platforms for.
• Led client satisfaction surveys with two significant clients, achieving up to 80% satisfaction rates (improved from 60% when programs were assigned).

Dublin, GB

Dublin, GB

Dublin, GB

• Oversees coordination/filtering of incoming RFI/RFP for SRM stand-alone services ensuring the process is controlled and accurate with up to date information disseminated to appropriate individuals
• Provide input to Proposals for project bids ensuring projects can and will be managed within contractually agreed upon schedules and budgets
• Takes a lead role interfacing with existing clients and prospective clients providing technical and business credibility to gain market share and increase business opportunities
• Supports Director of Customized Solutions in: Strategy development for SRM stand-alone proposals; Contract extensions
• Provides input on client contracts and complex payment schedules
• Transfers knowledge gained during proposal and sales cycle to project team though active involvement in hand-off and/or preparation of the kick-off meetings

Dublin, GB

• Provide operational support at the corporate office for employees in the Drug Safety, Medical Writing, and Regulatory Affairs Departments, as well as the Quality Management Division
• Provide supportive management to corporate and non-corporate staff
• Act as a liaison between Sponsor and deployed team
• Review and approve time sheets and expense reports for assigned employees, as well as establish methods for tracking utilization and payment
• Attend internal Project Hand Off Meetings and coordinate with the appropriate departments to ensure appropriate project codes are defined in the timesheet and expense reporting systems for each project and/or Sponsor.
• Maintain working knowledge of any Sponsor-specific project expense and time reporting parameters as specified in contractual agreements with the Sponsor

New York, NY, US

• Meet budgeted order and expense goals across multiple channels and products while improving overall operations and minimizing cost.
• Primary Responsibility: Manage three outbound vendors to meet order and expense goals for The Wall Street Journal and Barron’s Magazine. Vendors provide outbound calling for acquisition, retention and customer service.
• Secondary Responsibility: Manage inbound vendor providing order taking for several channels including Direct Mail, DRTV and Insert Marketing for The Wall Street Journal, Barron’s Magazine and SmartMoney Magazine.
• Manage outsourced Quality Assurance Vendor to ensure inbound productivity is optimized and agencies are focused on constant improvement.
• Additional Areas of Focus: Work with compliance and data warehouse vendors to support outbound acquisition activities. Manage DRTV program including budgeted orders and expenses as well as creation of creative briefs..
• Successes: Manage order volume to within +/-3% Forecast each month; Implemented new compliance procedure to optimize callable leads which resulted in net revenue gains of approximately $390k/year from incremental.

Willow Grove, PA, US

• Responsible for Operations in four call centers with inbound, outbound and IVRS capabilities
• Core responsibility to oversee and develop the sites’ General Managers in all aspects of call center operations while ensuring profitability, sustainability and overall client satisfaction
• Facilitate clear and concise communications between the Corporate Office and the Site-Level Resources with regard to Operations, Financials, Human Resources, Sales, Client Services and Information Technology
• Direct P&L Responsibility for five sites with a total seat count of 350 and yearly revenues of $3.96M
• Direct placement of new business at various national sites based on site capacity, agent skill set and the site’s technological capabilities
• Deeply involved in the sales engineering process to ensure compliance issues are addressed during contract negotiations

Willow Grove, PA, US

• Responsible for all aspects of daily operations at 99 Seat Inbound/Outbound and IVRS Call Center
• Direct management and ongoing development of 8 support managers, 12 floor supervisors and approximately 125 telephone agents
• Responsible for management of site expenses, payroll, invoicing and receivables
• Responsible for all vendor management
• Ensured repeat business by providing excellent client services
• Managed inbound service levels and outbound conversion rate goals to meet client expectations

Fort Myers, Florida, US

• Effectively managed general business operations with a focus on Human Resources and Information Technology
• J. Lodge, LLC provided Quality Assurance Monitoring for the Cable, Healthcare and Travel Industries
• Local office staffed by supervisors, IT and owners. All QA Agents were Tele-Commuters
• Organized and streamlined all aspects of the HR Department including record keeping, hiring, terminations and ongoing performance evaluations

Willow Grove, PA, US

Managed Daily Operations, Sales Operations, Client Services and Information Technology Staff for a 120 seat inbound/outbound/IVRS Call CenterCable Company Centric client base included companies such as Comcast, Mediacom, Time Warner and CoxFirst point of contact for all clients from campaign launch to completionAnalyzed call center metrics and met with the.