Erik Opinaldo Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Collaborated with a team of software engineers to create full stack web applications using the tools: Javascript, React, Node, Express, MongoDB, HTML and CSS- Designed responsive web applications and implement dynamic elements to improve user experience.- Researched innovative techniques to write efficient code to improve various web projects while meeting tight deadlines.

- Utilized analytical and critical thinking skills when collecting customer feedback,presenting trends, and providing evidence-backed recommendations to theOnboarding and Payments product teams, as well as the Customer Experienceteam, in order to reduce friction for the customer- Further developed communication skills by taking the lead on writing and sendingmass customer emails regarding “change management” (e.g. product end-of-life,large scale customer-facing workflow updates or interruptions)

- Demonstrated strong communication skills while providing internal-facing producttraining and customer-facing written Help Center articles, making sure that theCustomer Experience team was well prepared to support all feature releases andupdates- Worked closely with the Central Banking product team to be a clear voice for ourentrepreneurs, bringing focus to bugs that were impacting them the most- Advocated for empathy for the customer, guiding the Customer Experience teamto understand what our entrepreneurs are looking to achieve instead of onlylooking at what is asked on the surface

Toronto, Ontario, Canada

- Connected with Wave entrepreneurs through email, phone and live chat, andconsistently provided a positive, empathetic, energizing experience so thatcustomers felt well supported- Effectively collaborated with multiple customer support, developer, and productteams across a variety of product areas to support the entire Wave platform

Toronto, Canada Area

- provided a professional and friendly environment for customers to feel welcomed - Maintained accuracy and efficiency when acting as cashier and handling transactions - Managed time wisely when switching between various tasks that were required throughout the day, including maintaining store cleanliness, interacting with customers and delegating tasks to other staff members - practiced leadership skills when teaching new staff members the values and practices at the store

250 College Street

- worked on studies concerning the effects of antipsychotic medication on obesity and diabetes comorbidity- Facilitated and assisted in the acclimatization, preparatory, and supplementary procedures of Sprague Dawley rats with periodic interaction and accurate checks on related variables, such as weight and feces consistency- Ensured accuracy and thoroughness when working with patient databases - Conducted efficient independent literature searches - Regularly communicated with Primary Investigator and the research on findings and observations from the lab