Erik Pedersen

Erik Pedersen Email and Phone Number

Site and Operations Manager @ TECHNOLOGIES FOR TOMORROW, INC.
Pensacola, FL, US
Erik Pedersen's Location
Pensacola, Florida, United States, United States
Erik Pedersen's Contact Details

Erik Pedersen personal email

n/a
About Erik Pedersen

3 years of direct support experience with the AppleCare team at Apple, Inc.11 years of sales and supervisory experience with Geek Squad and Best Buy.

Erik Pedersen's Current Company Details
TECHNOLOGIES FOR TOMORROW, INC.

Technologies For Tomorrow, Inc.

View
Site and Operations Manager
Pensacola, FL, US
Website:
tftcomputers.com
Employees:
16
Erik Pedersen Work Experience Details
  • Technologies For Tomorrow, Inc.
    Site And Operations Manager
    Technologies For Tomorrow, Inc.
    Pensacola, Fl, Us
  • Technologies For Tomorrow, Inc.
    Site/Operations Manager
    Technologies For Tomorrow, Inc. Jun 2022 - Present
    Pensacola, Florida, United States
  • Technologies For Tomorrow, Inc.
    Technical Services Manager
    Technologies For Tomorrow, Inc. Oct 2017 - Jun 2022
    1106 N 9Th Ave, Pensacola Fl 32501
    Overseeing the day-to-day for inbound and outbound repairs for PC and Mac systems. Long-term planning to increase local awareness and engagement with our business while maintaining good relationships with our existing customers.
  • Technologies For Tomorrow, Inc.
    Pc/Mac Service Engineer
    Technologies For Tomorrow, Inc. Jan 2017 - Jun 2022
    Pensacola, Florida, United States
    Troubleshooting and repair for PC and Mac systems remotely, on-site, and in-store. Apple Certified Mac Technician.
  • Capgemini
    Technical Advisor
    Capgemini Mar 2016 - Jan 2017
    Call Quality Analysis, Remedy Break / Fix service tickets, Offsite Training.
  • Apple
    Mac+ T1 Advisor
    Apple Nov 2013 - Oct 2016
    Pensacola, Florida Area
    Identifying underlying issues that would otherwise impact long-term customer satisfaction and loyalty. Able to confer empathy and engagement in a non-verbal environment. Handling up to three simultaneous customer connections.
  • Apple
    Ios T1 Advisor
    Apple Jun 2013 - Nov 2013
    Pensacola, Florida Area
    Handled account security, technical support, and customer satisfaction issues related to Apple's iOS and iCloud products.
  • Geek Squad
    Counter Intelligence Agent
    Geek Squad Apr 2008 - Sep 2012
    Hyannis, Ma; Lewisville, Tx; Pensacola, Fl
    Identified root causes for client issues with technology - failed hardware, software issues, or educational opportunities. Created complex solutions to resolve the existing issue and prevent ongoing occurrences, and built long-term loyalty with clients.Installed PC and Home Theater hardware, PC Software, performed PC Data backups, and software assistance to all manner of non-pc devices such as gaming consoles, GPS units, and high-end home theater equipment.
  • Best Buy
    Personal Shopper
    Best Buy Feb 2006 - Mar 2008
    Lewisville, Tx
    Worked with customers who needed whole-home solutions for a rapidly expanding suburban area. Arranged for delivery and installation of appliance, computer, and home theater packages simultaneously to promote home connectivity and encourage long term relationships with my customers.

Erik Pedersen Skills

Customer Service Management Sales Leadership Retail Sales Management Team Leadership Product Management Microsoft Excel Strategic Planning Identifying Inefficient Processes Call Quality Analysis Bmc Remedy Microsoft Office Computer Hardware Technical Support Troubleshooting

Erik Pedersen Education Details

  • Cape Cod Community College
    Cape Cod Community College
    4.0 Gpa
  • Dennis-Yarmouth Regional High School
    Dennis-Yarmouth Regional High School
    General Studies

Frequently Asked Questions about Erik Pedersen

What company does Erik Pedersen work for?

Erik Pedersen works for Technologies For Tomorrow, Inc.

What is Erik Pedersen's role at the current company?

Erik Pedersen's current role is Site and Operations Manager.

What is Erik Pedersen's email address?

Erik Pedersen's email address is ep****@****ple.com

What schools did Erik Pedersen attend?

Erik Pedersen attended Cape Cod Community College, Dennis-Yarmouth Regional High School.

What are some of Erik Pedersen's interests?

Erik Pedersen has interest in Mathematics, Avid Juggler, Languages.

What skills is Erik Pedersen known for?

Erik Pedersen has skills like Customer Service, Management, Sales, Leadership, Retail, Sales Management, Team Leadership, Product Management, Microsoft Excel, Strategic Planning, Identifying Inefficient Processes, Call Quality Analysis.

Who are Erik Pedersen's colleagues?

Erik Pedersen's colleagues are Jaylen Smith, Henry Collins, Nathan Bishop, Ryan Coco, Anthony Philip.

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