Erik Reyes Email & Phone Number

San Juan, Puerto Rico

Sr. Project Manager working for some government agencies of Puerto Rico, such as: Departamento de Transportaciones y Obras Publicas de Puerto Rico (DTOP), Departamento de Hacienda and Departamento de la Familia (ADFAN) in several projects, such as: Multas Auto Expreso, Marbete Web Notifications, Multas Electronicas, Sistema de Puntos en Licencias, DAVID+Implementation of REAL ID Act, developing a Security Deign Plan for DHS (Department of Homeland Security) and an Audit Document for Social Security Department. Defining and testing validations for licenses and ID cards with several governmental agencies: Social Security, AAMVA (American Association of motor Vehicle Administration), DHS Department of Homeland Security, SIJC (Sistema de informacion de Justicia Criminal), Departamento de Salud de Puerto Rico.In “CESCO de Excelencia” initiative as business analyst, we perform an analysis of operational processes, transactions timing and queuing; with the purpose of improve the service provided by Centro de Servicio al Conductor (CESCO). As project manager we implemented a new queuing system, Self-services kiosks, mobile solutions and some processes were modified; earning a better performance for employees and we get an excellent feedback from customer satisfaction. As Operation Manager, I make ensure the good performance and functionality of the new infrastructure and resources implemented, supervising and training a new user and endeavor a citizen’s satisfaction with the CESCO de Excelencia overall service. Customer Support Management for DTOP.ADFAN systems and Records updating in order to compliance of federal reports "Adoption and Foster Care Analysis Reporting System” (AFCARS) and “National Child Abuse and Neglect Data System” (NCANDS). This project involved hiring of 150 data entries, training and implementation around the country (Puerto Rico)

San Juan, Puerto Rico

Working as Project Manager & Business Analyst for several Web & Mobile applications projects, such as: Galeria Educativa del Departamento de Educacion, Calsificados.pr Mobile web, video portal for news web sites El Nuevo Dia y Primera Hora, WCMS selection, nomitations and voting systems. Collaborating directly with REMO group (Redes Sociales y Mobile) for Marketing Campaigns.

Working as Project Manager for Puerto Rico Telephone Company (Today CLARO) implementing a Single Sing On Project using Tivoli Access Manager, TAM Enterprise Single Sing On and its underlying components such as: WebSphere, Http Server, TDI, TDS DB2 Working as Project Manager for Telefónica and AAA (Autoridad de Acueductos y Alcantarillados) helping in Web Sphere Portlets and virtualization (VMware) projects

Working as project manager, business analyst and business objects implementer for FISO (Financial Information System Optimization) project, in order to improve key finance processes and supporting standard reporting system for Finance (SAP) such as: Budgeting & Forecasting, Accounts Payables, Accounts Receivable, Business Performance, Treasury, Headcount, Capital, etc.( Desing and create an universe for each Financial Area with several web intelligent documents for all of them. Using SAP interfaces for retrieve Metadata )

Reporting to the President & Finance Manager, recruited mainly to manage IT Projects and IT Operations. Challenged to improve productivity and reduce cost though improved uses of technology. Oversee all IT functions including data center management, vendor relationships, technical support, application development, budget monitoring and business continuity planning. Supervise direct activities of staff. Collaborated with department managers to analyze and document process and system workflows. Manage operation budget, Brought all hardware and systems (in-house and vendors) Working with multinational development team RLA (Latin America Region) for corporate projects, and working with third parties and staff for internal projects. Develop training programs with the cross-functional teams. Maintaining around 15 key software applications. Some successful projects are:Certifications Compliance.- Developing procedures and policies for ISO27001-Information Security Management System and ISO14001- Environmental Management Standard.Business Continuity Plan.- Identify business critical areas and develop procedures in to ensure business continuity in case of contingency.Digitalization.- Scan dead files and storage a digital image of them in order to access and manage efficiently (a case study project and “paperless best practice.”)ERP.- Development with RLA and serve as manager of ERP process reporting and helping to Financial Manager.Customer Support.-Implementation of ticketing systemSalesForce.com.- Implementation and customization.Call Center System Migration from Vision to CompassVoIP.- New PBX for reduce telephony cost through Ricoh word wide locations Data Center.- Design and build a new Data Center infrastructure for migration, in order to meet capacity plan.Orion - System for manage service orders, inventory, routes and customers trough out PDAs.UPS.- Embed UPS system for track Ricoh’s warehouse shipments

Reports to VP a road map the progress of multiple projects on charge.As a Project Manager; create Project Plans for new products on Internet Services and manage day-to-day operational aspects and issues, for several projects. Implementing Business Intelligence Solution (Business Objects XI) creating a proof of concept at first and create a competitive analysis and ROI analysis in order to justify the investment. Some task in this protect were:Manage the BO purchase process , Ticketpop Universes Design for different views (Promoters, Administration, Help Desk, Customers), Crystal Reports (65 Reports) Import to the BO Framework, Dashboard Creation, KPI Costumization, Creation of Web Itelligence Documents Design, develop and manage Software Ticketpop’s Reporting System (CRM, Data Analysis and Data Warehouse) using Crystal Reports 8 & XI, Business Objects and Oracle 8i DB.Desing, implement and manage the ticketpop’s users help & Knowledge Base for Ticketpop administration users. Using Talisma KnowledgeBase.As a change manager; approve or reject system changes, evaluating the risk and impact analysis.Design and manage of E-business Solutions such as: E-business Portals, Access Control, Help Portal, Customer Support, Reports and Ticketpop USA Platform. Using development best practices such as Scrum for rapid development (.NET, HTML, XML and Java Script)Implementation & customization of New Customer Support software (Talisma Net Agent)Implementation of customer support standards methodologies & processes (ITIL) for Ticketpop's Customer Support and Help Desk Department.Data Base Migration Project.- Update Data Architecture & Reengineering of enterprise data modeling (SQL to Oracle 8i)

Catalog Buying for VWM: Project for the E-procurement process for the employees at VWM, using Ariba Buyer 7. The implementation was at Wolfsburg, Germany. Customization for the User Interface and Workflow Rule Sets. Project with no delays.Electronic Signature: Customization of Web User Interface for several SAP/R3 transactions. this for Volkswagen-Mexico (VWM) (Java, Java Script & HTML)Develop Travel & Expenses and Purchases Prototypes at VWM, (Ariba Buyer 7)Development of Reports for the G-Lease System of VWM (CR 8 and JReport)

Mba, Business

Engineer'S Degree, Systems Engineering