Erik Solberg Email & Phone Number

Bloomington, Minnesota, United States

*Primary presale technical owner of complex enterprise & hybrid cloud solutions. Technologies include the full portfolio of ConvergeOne technologies partners, ConvergeOne intellectual property, and ConvergeOne service offerings. *Manage a team of (8) Lead Solution Architects. Provide leadership role involving team growth & development, escalation events, HR administration, & team strategy. *Recognized as ConvergeOne Central Region Employee of the Year for 2020. *Practice continual personal growth & development. Microsoft Partner Community Teams training, Amazon AWS Certified Cloud Practitioner (CCP) curriculum & certification, Force Management Command of the Message MEDPICC Sales Training, Cisco Certified Network Associate (CCNA in Data Center & Security), ConvergeOne FireStorm Cybersecurity Professional, and Avaya certified Customer & Team Engagement Solutions (APDS).*Continual Gartner Manager Success Training including inclusive leadership, engagement, & coaching for high performance.

Eagan, Mn

*Profession Services Engineer performing implementation, troubleshooting, training, assessment, and consulting services. Technologies focused on large-scale enterprise Avaya Aura SIP & IP solutions, SIP Trunking using Oracle & Avaya SBC technology, and VMware/HPE HyperConverged virtualization pods. *Managed a professional services team of (9) Systems Engineers. Provided leadership role involving process creation, team member reskilling, escalation events, HR administration, & team development. *Took a customer-centric project approach. Was recognized for ensuring deployed solutions got tailored to customer fit & purpose.*Began technical field manager role.

Eagan, Minnesota, United States

*National Presales Engineer who was the original member of a purpose-built team to support VoIP & SIP technology as it emerged and ultimately became mainstream. A frequent session presenter at Avaya National User Group events. *Supported Avaya VoIP solutions. Focused on transitioning customers from legacy TDM PBX systems to IP-based architectures, Endpoints, Gateways, & Services. *Supported Extreme & Cisco networking solutions. Focused on LAN/WAN & wireless network design, IXIA network testing, and professional services. *Supported security solutions. Focused on Juniper Firewall, IPSec VPN & SSL solutions.

*Provided presales technical support for Intermedia Voice, Data, and Internet carrier services. Customers received guidance on technical & cost-saving carrier options.*Reviewed customer carrier CSR reports ensuring accurate and valid Central Office service designs. Working with customer voice teams customer business numbers and circuits were ensured to be valid and accounted for ensuring successful service porting.*Used carrier tools to ensure Frame Relay port/bandwidth & internet service availability.

*Provided technical support for Avaya voice and networking products. Achieved Microsoft MCSE certification and was responsible for Novell to Windows Server conversion.*Configured router based VoFR & VoIP solutions.