Executive leader with over 20 years of domestic and international experience in driving and evolving Terminal Operations, Service and Systems functions by creating, building and managing effective teams and innovative strategies. Energetic, organized, forward thinking and the catalyst to improving business processes. Strong track record identifying business opportunity, increasing productivity and a commitment to the P&L. Extensive experience managing globally dispersed teams and driving operational excellence through complex project delivery. Excellent problem solving and deductive reasoning skills. Excel in mission critical, demanding environments while aptly managing risk, maintaining focus and delivering results. SPECIALTIES:• Strategic Thinking: Develop strategies and programs that align with business goals, able to maintain a 10,000 foot view, think of customers journey end-to-end, strong process orientation and understand the mechanics behind creating compelling programs to drive revenue and growth.• Team-Building: Natural coach and leader, ability to turn team members into star performers, attractor and recruiter of top tier talent, creator of high caliber teams, investor in team members and developing individuals professionally, champion for the people who work for me, striving to enable to success of others.• Communication: Excellent listener, communication is clear, direct, and thoughtful, express oneself clearly and concisely, possess strong presentation and negotiation abilities, able to sell ideas internally and externally, understand what it takes to move people to change, inspirational and fun.• Collaboration: Builder of strong internal relationships and collaborate cross-functionally to drive Business growth, market readiness, shared metrics, sales, customer marketing, training actions, services deployment, online customer communities and effective support; easy to connect with and can create trust and rapport quickly.