I am an accomplished investment operations professional with extensive experience in managing and enhancing client servicing and operational procedures. Currently, I serve as an Account Manager II at Computershare, where I specialize in processing and transmitting complex money movements associated with Asset Backed Lending products. My expertise includes providing technical support for monthly account processing, resolving reconcilement issues, and acting as the primary contact for critical account production and escalation.Previously, I held the position of Investment Operations Manager at FIS in Houston, TX, where I managed assets exceeding $100 billion and collaborated with teams to ensure the accuracy of over 8000 loan transactions. My responsibilities included establishing metrics, addressing client requirements, and overseeing transaction reports to maintain high accuracy levels. As a Loan Operations Analyst Senior at FIS, I resolved discrepancies with loan notices, managed daily loan transactions, and recommended process improvements.With a strong background in portfolio management and proficiency in CDOSuite, Bloomberg, and loan processing, I excel in complex problem-solving. I am adept at training and mentoring staff, conducting research, and collaborating with internal and external partners to improve production processes. My ability to navigate multiple computer systems, attention to detail, and effective communication skills ensure I consistently deliver results beyond expectations
Listed skills include Leadership, Management, Teamwork, Communication, and 6 others.
