Provided administrative support to the Senior Vice President, Global Government Relations, VP Government Relations, and Director of Federal Government Relations. Welcomed guests and customers by greeting in person or by telephone, answering or directing inquiries. Maintained confidentiality of office personnel and customers. Worked collaboratively with support staff across sites and in other departments• Interacted with internal and external senior officers, executives, and guests, including government officials, consultants, contractors, etc.• Managed and tracked department expenses against budgets • Prepared reports, presentations, and spreadsheets • Managed executive’s daily calendar and prepare expense reports • Managed telecommunications systems for the office• Made travel arrangements both domestic/international using SAP Concur• Acted as office liaison with 20+ vendors including updating vendor information and adding new vendors into the Supplier Add Change (SAC) system• Made recommendations to keep FY budget on track by suggesting alternate scheduled payment amounts/dates• Managed invoices payment processing to Associations and Memberships using Buy Smart/Ariba • Compiled lobbying activities for quarterly and semi-annual Disclosure Reports • Maintained office appointment schedule by planning and scheduling meetings, conferences, and teleconferences. Coordinate internal and external meeting schedules• Secured electronic information by quarterly completing database backups• Assisted with executing office Business Continuity Management plan (pandemic) as well as created procedures manual for department personnel• Managed logistics for 2 department office relocations• Oversaw onboarding process of all new hires in the department• Ensured operation of equipment by completing preventive maintenance requirements, including following manufacturer's instructions; troubleshooting malfunctions; calling for repairs, and maintaining equipment inventories

Assist the Small Business Banking Department, which consisted of 4 Vice Presidents and 25 Business Bankers, assist the Senior Vice President of the Department:• Schedule appointments; coordinating meetings, making travel arrangements both domestic and internationally • Prepare reports, presentations and spreadsheets by gathering and summarizing data • Provide administrative support by organizing and expediting the flow of work through the manager's office• Communicate assignments and instructions from the Senior Vice President to the rest of the department, obtaining information and initiating follow-up as required • Screen calls; greeting visitors; • Gather data and provide information when appropriate • Facilitate the work of the Senior Vice President by establishing, organizing and maintaining files, records, and other related materials as required