Erin Breen Email & Phone Number

Product Adoption and Enablement for the Intelligent Solutions Product Line

Bournemouth, United Kingdom

Bournemouth, United Kingdom

I am part of of the Strategy and Organisational Engagement Team based in the UK. I focus on increasing collaboration across CIB Technology and keeping our technologists informed and engaged in our current strategy and priorities, while taking them along our transformation journey.

Bournemouth, United Kingdom

I design and deliver effective and innovative outcome based approaches to business challenges, enabling colleagues within LV= to work better together and deliver an enhanced customer experience, in a collaborative working environment. Business Process Improvement• Taking responsibility for understanding customer requirements, collecting data and using it to propose a way forward, utilising CI tools and techniques that promote different ways of thinking and workingChange Implementation Planning• Working with individuals as part of a team to prepare, plan and track progress ensuring that learnings are captured once changes have taken placeInnovation and Creative Thinking • Identifying new opportunities for innovation to disrupt the market and advance LV=’s competitive position• Seeking out and identifying themes/ideas throughout CIO and fine-tuning solutions into structured innovation concepts, which can be taken forward into implementation• Driving collaboration with other teams throughout LV= and external partners to solidify innovation initiativesTechnical Specialist• Having an in depth knowledge of the tools and techniques that are related to continuous improvement and innovation. Providing advice on how to use these tools, in order to address business problemsStakeholder Relationship Management and Communication• Supporting the development and enhancement of stakeholder relationships, ensuring that feedback is collected• Capturing the benefits of CI and innovation, and then sharing good news stories• Working with stakeholders to identify methods and measures to track benefits and outcomes, from CI interventions. Ensuring that the benefits and outcomes are tracked and delivered.Employee Engagement CoordinatorAugust 2015 - PresentOwning the co-ordination and implementation of the SBU/SSUs annual employee engagement survey and lead the programme activity to help improve engagement scores across the business area

Bournemouth, United Kingdom

Key Accountabilities: • Resolving all inbound complaints addressed to the Chief Executive Officer (CEO), Managing Director, Chief Operating Officer (COO) and Chairman. The complaints can be for any area of the LV= Life business and cover a wide range of products. • Feeding back any training/compliance information to Managers• Working on Financial Ombudsman Service (FOS) requests and submitting our files to them along with a statement on behalf of LV=.• Running monthly reports on FOS data, CEO complaint data and providing a detailed summary of my findings to our Chief Operating Officer and our Group Compliance Manager. • Communicating with the FOS and working with them to resolve mutual client complaints. • Using personal discretion and guidance provided by the FOS to determine what form of compensation to award the client when complaints are upheld.• Looking after the complaints handbook for our Compliance department. I update the handbook with new processes and ensure that the changes are signed off by our Senior Compliance Advisor. • Attending the monthly complaints forum on behalf of the Life department. I provided a summary of complaint related events. I’d give a brief review of significant or serious complaints and/or new complaint issues, examples of effective root cause analysis action, and highlights from the MI which include details of any factors responsible for significant shifts in complaint trends upwards or downwards.• Completing quarterly Association of British Insurers (ABI), FOS Protection returns.

Bournemouth, United Kingdom