Erin S. Email & Phone Number

I oversee the entire employee lifecycle, which includes recruiting one-of-a-kind talent and nurturing a vibrant culture for an award-winning digital agency. • Recruiting top talent, orientation, and onboarding processes. • Employee experience, employee engagement, and training.• Everything benefits, open enrollment, PTO, sick time, and leave management (CFRA, PDL, PFL)• Performance management, review processes, 360 feedback, and merit increases.• Payroll, state & federal reporting, employee handbook, incidents/grievances• Multi-state compliance, Exit interviews, EDD, and alumni relations

• Recruited, developed, and mentored HR Coordinators • Managed Talent Acquisition at Pirch for 15 departments and 450+ employees• Authored policies for the Employee Handbook, ensuring compliance and receiving praise from Legal.• Introduced drug testing SOPs, a Reasonable Suspicion Guide, and training for accidents/incidents.• Implemented performance review processes and presented analytics to executives.• Delivered monthly reporting to Executives: turnover, headcount, demographics, time to fill• Oversaw the WOTC program, maintaining a completion rate of 90% or higher.• Updated the compensation bands, job descriptions, and communicated pay changes for 90+ roles• Assisted with exit interviews, offboarding, and terminations.

• Restructured recruiting processes- tailored interview guides and job descriptions to follow career progression, which empowered managers, improved candidate quality, and increased retention.• Built a live dashboard to monitor turnover, headcount, time to fill, job changes, and new hires.• Managed 25-30 job requisitions monthly, from opening to filling positions.• Provided training to managers on offer negotiation, interview techniques, and legal compliance• Led orientations and onboarding, handling new hire processing, background checks, drug screens, HRIS troubleshooting, and first-week training for 100+ new hires.

• Maintained employee records and HRIS information with accuracy and confidentiality• Employee inquiries: built strong rapport with new hires and fielded questions regarding policies, benefits, documents, and more• Assisted with workers' compensation, unemployment claims, onboarding, employment verification, E-verify, payroll procedures, benefits administration, and employee engagement initiatives.• Conducted quarterly audits on safety certifications, I-9 compliance, and handbook agreements.• Executed employee engagement surveys, analyzed the data, and presented results to directors.

• Coded, implemented and launched new features in production, enhancing efficiency and streamlining operations for kitchen crew and Remote Ops managers.• Developed the initial training materials for new hires, led the orientation and onboarding of 5 new engineers.

Executed training for newly hired and promoted managers across the district. Oversaw district-wide training initiatives while concurrently managing all personnel and finances of a high-volume coffee shop.• Recruited and developed a powerhouse team that spawned 15 manager promotions.• Successfully flipped a struggling coffee shop in 3 months through strategic hiring and employee development, gradually reintroducing company policies.• Managed recruitment processes and conducted regular interviews across multiple stores, utilizing analytics to enhance employee retention and minimize hiring needs.• Handled workers' comp cases, and conducted thorough employee investigations, mediation, off-boarding, and terminations with tact, empathy, and professionalism.• Provided training to managers in Situational Leadership, effective communication, performance improvement plans (PIPs), and succession planning, fostering confidence and boosting employee engagement.• Completed I-9 audits, payroll processing, 1:1's, PIPs, and scheduling with accuracy and professionalism.• Ensured 100% district-wide training compliance and knowledge proficiency in harassment prevention, food safety, and product knowledge.

• Managed a high-volume restaurant with 33 employees for 4+ years to an exceptional standard, achieving a Restaurateur promotion from CEO Monty Moran.• Conducted I-9 audits, cashier audits, food safety audits, completed workers compensation paperwork, attended unemployment hearings, conducted 1:1’s, PIPs, employee investigations, mediations, and terminations for 3 restaurant locations with empathy, accuracy and professionalism.• Sourced, hired, and developed 10+ crew members up to General Managers, filling out the infrastructure of the district and giving rise to a promotion of Regional Training Lead.• Opened 6 new Chipotles as Regional Training Lead: sourced, hired, onboarded, and trained 30-40 hires per store, one on Miramar Air Force Base, each thriving today through the original legacy of hires.

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies

English Literature and Math concentration

Full Stack Web Developer Certificate, Computer Programming, Specific Applications, A

JavaScript, jQuery, Node.js, Express.js, React.js, MongoDB, MySQL, MERN stack, Git, Heroku, CSS, HTML, Bootstrap, Foundation, APIs.