Erin S. Email & Phone Number

• I oversee the entire employee lifecycle, which includes recruiting one-of-a-kind talent and nurturing a vibrant culture for an award-winning digital agency.
• Recruiting top talent, orientation, and onboarding processes.
• Employee experience, employee engagement, and training.
• Everything benefits, open enrollment, PTO, sick time, and leave management (CFRA, PDL, PFL)
• Performance management, review processes, 360 feedback, and merit increases.
• Payroll, state & federal reporting, employee handbook, incidents/grievances

• Recruited, developed, and mentored HR Coordinators
• Managed Talent Acquisition at Pirch for 15 departments and 450+ employees
• Authored policies for the Employee Handbook, ensuring compliance and receiving praise from Legal.
• Introduced drug testing SOPs, a Reasonable Suspicion Guide, and training for accidents/incidents.
• Implemented performance review processes and presented analytics to executives.
• Delivered monthly reporting to Executives: turnover, headcount, demographics, time to fill

• Restructured recruiting processes- tailored interview guides and job descriptions to follow career progression, which empowered managers, improved candidate quality, and increased retention.
• Built a live dashboard to monitor turnover, headcount, time to fill, job changes, and new hires.
• Managed 25-30 job requisitions monthly, from opening to filling positions.
• Provided training to managers on offer negotiation, interview techniques, and legal compliance
• Led orientations and onboarding, handling new hire processing, background checks, drug screens, HRIS troubleshooting, and first-week training for 100+ new hires.

• Maintained employee records and HRIS information with accuracy and confidentiality
• Employee inquiries: built strong rapport with new hires and fielded questions regarding policies, benefits, documents, and more
• Assisted with workers' compensation, unemployment claims, onboarding, employment verification, E-verify, payroll procedures, benefits administration, and employee engagement initiatives.
• Conducted quarterly audits on safety certifications, I-9 compliance, and handbook agreements.
• Executed employee engagement surveys, analyzed the data, and presented results to directors.

• Coded, implemented and launched new features in production, enhancing efficiency and streamlining operations for kitchen crew and Remote Ops managers.
• Developed the initial training materials for new hires, led the orientation and onboarding of 5 new engineers.

• Executed training for newly hired and promoted managers across the district. Oversaw district-wide training initiatives while concurrently managing all personnel and finances of a high-volume coffee shop.
• Recruited and developed a powerhouse team that spawned 15 manager promotions.
• Successfully flipped a struggling coffee shop in 3 months through strategic hiring and employee development, gradually reintroducing company policies.
• Managed recruitment processes and conducted regular interviews across multiple stores, utilizing analytics to enhance employee retention and minimize hiring needs.
• Handled workers' comp cases, and conducted thorough employee investigations, mediation, off-boarding, and terminations with tact, empathy, and professionalism.
• Provided training to managers in Situational Leadership, effective communication, performance improvement plans (PIPs), and succession planning, fostering confidence and boosting employee engagement.

• Managed a high-volume restaurant with 33 employees for 4+ years to an exceptional standard, achieving a Restaurateur promotion from CEO Monty Moran.
• Conducted I-9 audits, cashier audits, food safety audits, completed workers compensation paperwork, attended unemployment hearings, conducted 1:1’s, PIPs, employee investigations, mediations, and terminations for 3.
• Sourced, hired, and developed 10+ crew members up to General Managers, filling out the infrastructure of the district and giving rise to a promotion of Regional Training Lead.
• Opened 6 new Chipotles as Regional Training Lead: sourced, hired, onboarded, and trained 30-40 hires per store, one on Miramar Air Force Base, each thriving today through the original legacy of hires.

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies

English Literature and Math concentration

Full Stack Web Developer Certificate, Computer Programming, Specific Applications, A

JavaScript, jQuery, Node.js, Express.js, React.js, MongoDB, MySQL, MERN stack, Git, Heroku, CSS, HTML, Bootstrap, Foundation, APIs.