Responsible for all day to day operations.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Trained 10 new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of thecash register.Handled all customer relations issues in a gracious manner and in accordance with company policies.Educated customers about the brand to incite excitement about the company's mission and values.Shared best practices for sales and customer service with other team members to help improve thestore's efficiency.Provided accurate, specific and timely performance feedback for CSRs.Identified individual development needs with appropriate training.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Generated weekly, monthly, quarterly and yearly reports on purchasing operations.Created purchase orders.Performed monthly reconciliation of open purchasing orders.Conducted store inventories once per quarter.Scheduled and led weekly store meetings for all employees.Assigned employees to specific duties to best meet the needs of the store.Reported to the district manager regarding all store and staff issues.

Contractor sales, shipping and receivinginventory maintenance

Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Provided an elevated customer experience to generate a loyal clientèle.Routinely answered customer questions regarding merchandise and pricing.Ensured superior customer experience by addressing customer concerns, demonstrating empathy andresolving problems on the spot.EducationAsked open-ended questions to assess customer needs.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customerrequests.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Handled all web site orders, and Ebay sales.Redesigned showroom as new clothing and gear was introduced.Built long-term customer relationships and advised customers on purchases and promotions.