* Spearhead the management of all catering enquiries, coordinating orders, and liaising with clients to ensure satisfaction and repeat business.* Process orders and prepare invoices for customers, maintaining accuracy and timely delivery.* Conduct thorough inspections of all Roots Café and Bistro branches, ensuring compliance with hygiene standards and HACCP protocols, safeguarding both customer health and business reputation.* Generate comprehensive internal audit reports, offering actionable insights for management to enhance operational efficiency and customer experience.

* Identified and qualified high-potential prospects, generating leads, and booking meetings for account executives, contributing to a significant increase in new business opportunities.* Managed a portfolio of over 450 client accounts, building strong rapport and ensuring ongoing customer satisfaction and loyalty.* Utilized Salesforce CRM to track sales activities, customer data, and account status, ensuring accurate reporting and efficient lead management.* Provided actionable feedback to senior leadership on customer insights, market trends, and competitor activity, supporting the development of more effective sales strategies.* Exceeded monthly and quarterly targets by developing and executing tailored sales plans to maximize revenue growth.

As a graduate of baking and pastry arts, and bakery manager in one of the largest café chains in the West of Ireland – I have consistently excelled and developed as a young leader in a successful brand while growing in tandem as a professional. I have extensive experience in leading successful teams, operating on my own initiative and collaborating in a multi-disciplinary team. My core qualities are my attention to detail, my ability to communicate, and my ability to problem solve while my key passions are product innovation, social media marketing and cost control.Some of my responsibilities included:-Daily supervision of the production process and the workforce to make sure they are abiding by the SOPs-Execute quality checks, establish, and track KPIs -Materials purchases, inventory planning, and stock efficiency monitoring -Enforce the Food and Safety Procedures throughout all branches and make sure employees execute them. -Enhancing business efficiency through task initiation and staff job delegation -Make sure all operations are conducted in an appropriate, economical manner. -Hire and train staff -Manage the company's delivery division and make sure it is operating effectively-Developed strong relationships with suppliers