Erin D. Email and Phone Number

Collaborates with the Director to design and facilitate information and experiential benefits counseling seminars of Social Security benefits and work incentives for Supported Employment and ACT teams, DORS counselor liaisons and consumers of mental health services and their family members. Coordinates statewide efforts to implement competency-based assessments and protocols for assessing basic Social Security benefits and work incentives knowledge of supported employment specialists.Collaborates with Director to provide ongoing expert technical assistance to benefits counselors affiliated with community behavioral health agencies. Oversees quarterly continuing education opportunities for benefits counselors, including face-to-face meetings and conference calls. Provides feedback on benefits analyses and benefits counseling technical assistance on complex cases.Facilitates and collaborates with BHA and the state hospitals to implement the state hospital benefits discharge initiative. Assists in resolving benefits-related concerns for hospitalized beneficiaries Oversees preparation and implementation of policies and procedures that govern operations.Aids Director with quarterly data collection and preparation and compiling of annual reports. Provides information about Social Security Work Incentives to TicketholdersEnsures provision of intensive benefits counseling, peer counseling and employment supports to individuals.Explores and develops new partnerships with additional community organizations, in order to increase participation in Maryland Employment Network's Ticket to Work program.Researches and develops local, county, state and federal grant opportunities to facilitate program expansion.Coordinates with Director to develop and facilitate presentations and trainings regarding the role of employment in the recovery process, Ticket to Work and all matters related to supported employment.

Conducted thorough benefits planning intakes with all referrals including obtaining necessary signed releases and gathering information about current federal, state, and local benefits status, household size and income, employment and education goals, disability related expenses and resources.Verified all federal, state, and local benefits received by communicating with various agencies per their procedures. Completed a thorough Benefits Summary & Analysis for all clients referred by DORS.Conducted regular outreach and follow-up with referred clients. Prepared beneficiaries for DORS case closure by coordinating for on-going services, by way of referrals to providers, Ticket to Work Employment Networks, or other resources as needed.Assisted with application of work incentives, development of PASS plans, provide general benefits consultations, assist with resolving specific benefits issues such as overpayments.Assisted beneficiaries with tracking their Trial Work Period & Extended Period of Eligibility as well as the effect of their working on SSI.Assisted beneficiaries with tracking and reporting earnings to SSA. Completed accurate and thorough documentation of outreach, contacts, meetings in database. Educate beneficiaries about the Ticket to Work Program and assist with completing IWPs as needed.

Assist with continual development and implementation of all program Policies and ProceduresProvide communication between program and funding governmental bodies Collaborate with outside agencies and other stakeholders, participate in regular multi-disciplinary meetingsProvide guidance and support to a team of case managers, including quarterly field supervision and weekly office-based supervisionAssist with hiring and onboarding new employees Create comprehensive orientation schedules for all new hiresComplete staff evaluations and corrective action plans for review by Director and administration Monitor weekly and monthly program outcomes for data tracking and reporting purposesConduct program audits to ensure data quality assurance and grant complianceComplete monthly reports, including management of $1.8 million dollar program budget, $10,000 in grants Respond and provide follow up to crisis situations and participant complaintsConduct face to face contacts with participants, including engagement, outreach and intake services Support staff in providing the highest quality of person-centered, trauma-informed care to each program participantProvide staff support and promote a highly effective team working environment

Provide direct supervision and support to Case Management Project CoordinatorsAssist with hiring and onboarding new employeeCreate comprehensive orientation schedules for all new hiresComplete staff evaluations and corrective action plans for review by Director and administration Develop and provide specific program-related training to staffMonitor weekly and monthly program outcomes for data tracking and reporting purposesConduct program audits to ensure data quality assurance and grant complianceCollect, report and maintain all program expense documentation Respond and provide follow up to crisis situations and participant complaintsAssist in continual development and implementation of all program policies and proceduresSupport staff in providing the highest quality of person-centered, trauma-informed care to each program participantProvide staff support and promote a highly effective team working environment Participate in bi-weekly Coordinated Access and Housing Placement (CAHP), Interagency Council on Homelessness (ICH) Strategic Planning and any additional community meetings as they pertain to Home NowRefer program participants to higher levels of housing support when appropriate Monitor Low Rent Subsidy Program (LRSP) applications for completeness and accuracyMaintain status database of all current LRSP participants, provide follow up to city officials, case managers, landlords, participants and other stakeholders as necessary

Provided both in office and field supervision to a team of 7 case managersFacilitated weekly case staffing meetingsEnsured that best practices and consumer centered practices are being utilized by all case managers at all timesAssisted in monitoring the data quality of Homeless Management and Inventory System (HMIS) and other electronic and paper filesCollaborated with external organizations and community and government agenciesPerformed introductory screenings and program education to all new program participants and ensure balanced caseloads among all case managersParticipated in multidisciplinary meetings and regular supervisionsProvided all services in accordance with Housing First Evidence Based Practices Demonstrated empathy and flexibility in responding to consumers' needs and requests and assist with mediating participants’ disputes as neededAssessed consumers’ status and refer to crisis services as necessaryAssisted in hiring and onboarding of all new employees Prepared and participated in employee performance evaluations

-Provide supportive services and deliver face-to-face contacts to a caseload of 17 adults experiencing homelessness, severe mental illness, co-occurring disorders and/or acute medical conditions-Engage consumers and assess individual needs, preferences and strengths-Mediate consumers’ disputes with government agencies, utilities, and landlords-Coordinate as needed with additional providers such as therapists, medical providers, representative payees, guardians and state and local agencies to ensure continuity of care.-Partner with consumer to locate and select appropriate and desired wraparound services-Monitor medical and psychiatric needs, and medication management. Foster wellness and independence-Provide advocacy for consumers-Provide all services in accordance with Housing First Evidence Based Practices-Demonstrate empathy and flexibility in responding to consumers' needs and requests-Collect statistics and write monthly progress reports. Maintain consumer electronic records in the Homeless Management Information System-Assess consumers’ status and refer to crisis services as necessary

-Provided psychiatric and residential rehabilitation for 19 adults with co-occurring disorders.-Partnered with clients to develop individual treatment plans tailored to each client’s stage of change, from pre-contemplation to maintenance.-Coordinated weekly with additional providers such as psychiatrists, therapists, housing agencies and supported employment specialists to ensure continuity of care.-Monitored and managed medication daily for all residential clients, ordering new prescriptions and tracking all controlled substances.-Performed regular assessments of clients’ functional abilities and desires so as to better foster personal growth and greater independence.-Ensured all residential clients remained compliant with HUD, HOC and HUI regulations.-Provided high fidelity dual diagnosis services in accordance with Dartmouth’s DDCAT Fidelity Index-Lead “Healthy Living” group each week, addressing topics ranging from smoking cessation and heart health to the benefits of keeping a clean house and how to access community health resources.-Managed one property to ensure adherence to health and safety regulations, requesting maintenance service when needed.

- Flexibly manage a caseload of 30+ adults with persistent and severe mental illness- Lead approx. 20 one-on-one assessment and counseling sessions per week- Create 30+ monthly plans based on the personal assessment of each client’s needs and goals- Mediate clients’ disputes with government agencies, utilities, and landlords- Assist, in a two person team, all clients in overcoming mental illness with the goal of job placement- Monitor cases for compliance to program rules, grants, federal and state regulations- Provide rehabilitation services in accordance with community integrated evidence based practices- Work efficiently with minimal supervision- Document all interactions with clients, clinicians and other providers using electronic medical records- Manage clients’ entitlements such as Social Security benefits and Medicare/Medicaid- Find creative ways to develop strong rapport and effective working relationships with clients while encouraging personal growth and professional development.

- Served as a liaison to customers, lawyers, medical providers, and other insurers - Accurately and efficiently recorded and mediated complex automobile and homeowner’s insurance claims- Mediated approx. 160 customer claims per week- Provided outstanding customer support during stressful situations - Referred suspicious claims to anti-fraud taskforce for further investigation- Reviewed 100% of claims to ensure compliance to policy guidelines and state laws- Mastered a complex computing system designed to document and research claims across the nation- Received an award for consistently having the highest marks on Quality Assurance audits within the division

- Managed the care of clients with physical and mental disabilities- Supervised a small staff of caretakers- Developed training procedures for staff members to create an empowering environment for clients- Performed semi-annual assessments of program development and overall client care- Interviewed and created written assessments of clients- Constructed goals for clients’ social, mental, and physical developments- Ensured proper maintenance of the clients’ activities of daily living- Assisted in administering medications and ensuring safe and accurate documentation - Assisted clients in creating and implementing actionable plans to reach their goals- Authorized and supervised the implementation of personalized behavior plans to foster personalized care- Maintained case files to ensure regulatory compliance and strict CARF accreditation requirements- Planned, organized and executed activities and outings for groups regularly in excess of 20 clients- Was recognized for providing outstanding direct care in accordance with Mandt guidelines