• Inspire and motivate 17 franchisees (130+ salons) across 4 markets through relational engagement, coaching and mentoring.• Drive operational excellence by executing the quality assurance process and protocols, reviewing key performance indicators and communicating ways of improving efficiency.• Promote and support adherence to proprietary system and brand guidelines by monitoring and documenting day-to-day operations and business requirements of salons.• Compiled research data, gave professional presentations highlighting opportunities and recommended optimizations.• Led cross-functional training for new employees and co-created all training materials and exams.• Conducted evaluations and observed employee performance to identify areas of improvement.• Held online and conference call training session to accommodate off- site employee training.

• Acted as main point of contact for patients, hearing instrument specialists and audiologists by closely reviewing medical charts and maintaining high levels of communication.• Worked with patients and families to develop future plans and discuss care actions.• Encouraged patients to schedule recommended tests and procedures.• Monitored ongoing care and proactively corrected problems.• Planned events, including vendor fairs, for clients and partners to attend.• Increased credibility and client awareness by developing and presenting materials at nearby facilities to enhance referrals.

• Created weekly and monthly goals, monitored progress and adjusted plans as needed to facilitate growth and profitability of 10 individual salons with over 100+ employees.• Acted as an emergency link for any critical situations occurring within the salons, including customer relations, staff development and state audits and code enforcement.• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.• Recruited, hired and trained initial personnel.• Developed and facilitated training program to aid in recruiting and retention efforts.• Designed modern employee recognition program which boosted productivity and improved morale.• Chaired weekly meetings with executive leadership to identify opportunities for improvement.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Directed all aspects of daily campus operations, including academic administration, faculty support and admissions efforts.• Supervised 9 employees and 120+ students• Developed and oversaw campus budget to support annual planning and goal achievement.• Oversaw student retention efforts and to maintain school goals and objectives.• Demonstrated in-depth knowledge of financial aid protocols and regulations and ensured campus adherence.• Conferred with educators to identify current classroom concerns and diversify instructional strategies.• Optimized student educational strategies with clear advice on course choices, progression and career options.• Evaluated and coached staff on proper educational methods, policy and procedures.• Conduct yearly advisory board meetings, maintained state inspection standards and NACCAS standards.

• Planned both theory and practical lessons for 20 students.• Prepared students for state cosmetology exam and licensure.• Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.• Provided detailed instruction and role modeling for acceptable social and work-related behaviors.• Trained, coached and supervised employees in new haircutting and education techniques. (Haircut and 4MAT trainer)• Revised and established new curriculum for 9+ campuses.