Plans, organizes, schedules, provides coaching/mentoring and manages the performance of team members in the Visitor Services section.

MCTS Officers provide the initial response to ships in a distress situation, reduces the probability of ships being involved in collisions, groundings, and strikings, and is a cornerstone in the marine information collection and dissemination infrastructure. The safety of ships at sea and on inland waters is highly dependent on efficient distress response, traffic regulating, safety communications, the broadcasts of weather and navigation warnings and the alerting network. The public at large benefits through the protection of water supplies, the marine ecosystem, and the littoral environment. The broad national interest is served through data provided to other government departments for better management of national programs.