Responsible for coordinating a variety of social services programs. Links various military and civilian support services with Soldiers and families to improve overall quality of life. Serves as the point of contact between the battalion, family assistance committees, and Soldier's family. Conducts comprehensive community needs assessment to identify family support program requirements to meet the needs of Soldiers and their family.

Provided families with access to a variety of coordinated services. Managed referrals and scheduled developmental evaluations, assessments and ongoing services available to child and family. Served as a point of contact in helping families obtain needed services, funds and assistance. Maintained confidential documentation and reports for agency records, monthly billing and tracking. Created and translated all brochures and packets distributed to families. Helped transition families to other services when child exits program. Scheduled tours of facility and counsels family members as well as referral to community resources. Worked collaboratively with consumers, families, and others to develop program plans and monitor program results. Coordinated staff workshops and monthly meetings.

Planned, implemented, monitored and evaluated therapeutic play activities. Supervised, maintained, and provided a safe therapeutic playroom. Planned, organized, and lead groups related to creative expression, self-healing and overall development. Coordinated with Child Life Specialists regarding observation of specific patients and communicated these observations as well as other pertinent observations to Child Life Specialist. Trained, oriented, supervised, motivated and supported volunteers, delegated duties during and after assigned shift, provided information regarding patient/family needs. Performed miscellaneous job related duties as requested.

Actively supported parents and community members in the process of enrolling their students. Duties included assessing new K-12 students to determine their levels in English, Math, and primary language (Spanish), assisting parents to navigate through the legal complexities of registering students for classes (K-12), solving problems, meeting deadlines, drafting monthly district and state reports, and providing general counseling to parents on academic and social concerns.

Maintained records and prepared monthly reports for various state and federal programs/grants including: summer instruction, parental training, English fluency programs for students and adults, public communication (orally and in writing), students study fieldtrips, and professional development for teachers and staff.