At ResNet, our core mission is to 'Unite the Field and Office' by fostering seamless interactions between field operators via WellTender, our mobile app and Office Engineers and Executive via our ResNet software platform. As the Head of Experience, I assume responsibility for various critical aspects of our organization. This includes overseeing the Product Design (UI/UX) and Experience teams, Customer Success (CX), as well as managing marketing, events, internal culture, and social media operations.My role at ResNet revolves around shaping and enhancing the entire user experience throughout every touchpoint with our business and products. I am dedicated to ensuring a cohesive and on-brand journey for our clients. By aligning all these areas, we deliver a consistent and remarkable user experience that leaves a lasting impression and impact. Furthermore, I drive the design and strategy behind our user engagement efforts, leveraging gamification principles. As the product owner and designer of ResNet's Gamification System, I work to create engaging experiences that captivate and motivate our users.By combining my expertise in experience management, design, and gamification, I play a pivotal role in elevating ResNet's reputation as a leader in delivering exceptional user experiences and driving customer satisfaction.

I teach Serious Games and Gamification, Online Learning/Instructional Design, and Learning Technologies in Westminster's Graduate School of Education.Gamification Course-I focus on actionable and measurable gamification design, learning theories, and the synthesis that takes place to make a game-like experience that will achieve objectives and goals at hand. -We study motivation, and why games have the power to motivate and help boost retention of material taught during the game. -We look at Program Gamification, Product Gamification, Learning Games, Serious Games and Simulation.-I built out the Gamification and Serious Games Course for Westminster from the ground up and am continuously revising and editing as new the field evolves.-I mentor students through the gamification design process from beginning to end.Learning Technologies and Instructional Design Courses- In this courses we research and discuss emerging learning technologies and current industry trends. We study, learn, and design with industry standard software tools. We create content in multiple media formats, build Alternate Reality Games, and explore ethical considerations for technology.

I lead and consult on projects including: gamified user experience, gamified product design, user engagement design and next-gen learning solutions. These projects include the use of gamification, micro-learning, motivational psychology, behavioral economics, research and testing best practices, virtual reality, augmented reality and I'm always on the hunt for new technology and tools that will enhance the experience. Contact me if you are interested in chatting about how gamification could boost engagement and delight your users!I run gamification seminars and am a public speaker on how gaming mechanics, theory, and instructional design synergize to create memorable experiences for learners that will result in more engagement, motivation, and retention of content. www.levelupyourlearning.com

I advise on gamification strategy, engagement, and the building of educational content to support the business.

•I oversee projects from conception to delivery. I perform needs analysis, define learning objectives, and create well-crafted courses that engage learners, achieve those objectives, and ultimately change behavior. I incorporate different gaming mechanics and narrative techniques to ensure that the content is fun and engaging and never a boring snooze-fest of “death by Power Point.” •I design e-learning courses for both internal training purposes, and external customers as part of Growth Engineering’s e-Learning service. •I design gamified and game based e-Learning as well as blended learning courses utilizing rich media. •I produce video content from storyboarding and scripting all the way through final processing and delivery. I often also provided voice over and acting talent. •I design and deliver gamification workshops for clients. These workshops teach them about gamification and serious games as concepts, why they are important to corporate learning, and how to apply it these concepts in their unique settings.•I support sales efforts as a solutions consultant. I demo the LMS and authoring products and guide customers through discussions around their goals, strategies, “the art of the possible,” and position the up-sell for our e-learning design service. •I am deeply involved with product development and management of our new gamified authoring tool, Genie, which creates SCORM compliant Learning Games.•I admin several Learning Management Systems including: Growth Engineering’s internal LMS, Growth Engineering’s external customer learning portal, and did admin work on customer sandboxes. At Growth Engineering, we’re passionate about people development. Our mission is to wage war on dull online learning and rid organizations of their zombie learners. We achieve all this through our multi-award winning Learning Management System, the Academy LMS, and our game-based authoring tool, Genie.

• Private studio teaching voice and piano.• Grew studio to full capacity of 20+ private students per week with an active waiting list.• Produced 2 concerts per year.• Recorded multiple albums showcasing students’ work.• Curriculum is based on a holistic approach to the voice that includes strong classical technique that branch into contemporary genres of pop, rock, and musical theatre.

• Built asynchronous eLearning module for New Hire Onboarding in Adobe Articulate.• Structured the Onboarding New Hire workshop.• Storyboarded culture video.• Assisted video production.I assisted the HR/Training Team with their New Hire Onboarding Program. They wanted to look at effective asynchronous distance learning as part of their on boarding process. I built a prototype course, from scratch, using Adobe Articulate. This course utilized many types of media and maintained a brisk pace in order to keep the learners active and engaged with the content. I helped to structure their December 2012 workshop and designed a Jeopardy Game for the end of it. I also assisted with the culture video that HireVue produced for the Onboarding project.

• Directed/managed core companies of students that focused on theatre fundamentals and productions.• Created and executed lessons plans for core classes as well as many elective courses in a variety of topics.• Managed class sizes ranging from 10-30 students. Shows that I have directed include: "Grease," "A Very Potter Musical," "Little Shop of Horrors,"Into the Woods Jr.," "The Jungle Book," "Alice in Wonderland, An Original Musical," and "Broadway After Dark: A Musical Review."

• Managed 3 classes of elementary and pre-school aged children.• Prepared and executed Montessori lesson plans and work times.• Responsible for curriculum and assessment record keeping.• Communicated and collaborated with parents on a wide range of challenging situations. I was also the creative performing arts and music educator. I coordinated and directed multiple school wide productions. I also organized and executed many smaller musical performances. Some shows that I was in charge of include: "Christmas Around the World," "A Night of Nursery Rhymes," "The Tale of Miss Gertrude McFuzz," Earth Day Celebrations, and the School Talent Shows.