Erin Giostra Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

SchoolAdmin's strategic enrollment management platform helps private and independent schools—and the people who run them—thrive. We understand your needs and build our software to help you reach your goals.In this role I have the following responsibilities:-Improve the onboarding process over time through the continual improvement process.-Assign incoming.

Austin, Texas

-Coordinate and prioritize project tasks, manage milestones and tight deadlines-Maintain project plans and communicate status to clients and senior management-Communicate with clients and gather requirements for client site builds and guide clients towards best practices-Collaborate with Sales Reps and Configuration Specialists prior to launch-Provide.

Austin, Texas

-Respond to clients out of multiple queues, including phone, email, and live chat -Maintain an quality score of 95% and above across all channels-Solve problems and relieve pain points to ensure client success-Work collaboratively across multiple teams to escalate, assign, and resolve user issues -Enhance support documentation and guided learning to help.

-Work collaboratively in a team environment to develop best practices and protocol -Create and present daily group presentations and educational programs-Integrate the use of technology into daily routines-Create and manage a system for tracking large amounts of data-Facilitate, record, and participate in weekly team meetings