Provided support services for drivers and vehicles on daily routes between the San Luis Obispo area, Bakersfield, and the greater Los Angeles area and back. When not performing dispatch tasks, provided customer support for current and future clients.Dispatch tasks included: - Monitoring bus routes for traffic conditions, accidents and hazards, and providing reroutes in real time to drivers- Providing emergency support for commercial passenger vehicles for complaints, sick passengers, breakdowns, or other mechanical failures.- Documenting and reporting passenger counts at scheduled stops.- Documenting and reporting on delays, passenger interactions and complaints, breakdowns, and accidents.- Perform checks throughout at the day, and at the end of shift to ensure vehicles were prepared for the next day's routes.Customer support tasks included:- Aiding clients in planning and booking private transportation by email and phone.- Providing quotes for potential customers on booking private transportation.- Input booked charters into a charter management system, and followed up on missing details and outstanding payments.

Designed and executed software test plans tailored to the needs of each client. Presented implementation plans to clients, internal and external. Trained less experienced testers.- Subject Matter Expert (SME) assigned to junior testers throughout shift to assist with the execution of their responsibilities- Maintained a DoD Contractor Military Common Access Card- Liaised with customers during design and acceptance testing of software- Presented demonstrations of software functionality to external and internal clients- Curated, managed, edited, and contributed content to an internal wiki both on testing process and procedures, and software functionality- Managed projects by prioritizing test cases and bug reports, assigning test cases and tasks to junior testers, and reporting project information to department head- Attended project meetings as a representative of Test Group- Presented data on performance and stability to external and internal clients- Fielded customer calls when a Customer Service Representative was unavailable- Provided guidance and information as a SME to Customer Service Representatives and Technical Writers- Attended and presented monthly knowledge sessions for senior testers and test leads in order to stay current and continue to progress in the field of software quality assurance

Wrote and executed test cases against load planning and logistics management software. Documented all software failures and inconsistencies, and followed up on documented issues throughout their lifecycle until fixed in deployed software.