Erin Joshi Email & Phone Number

Gloucester City, Nj, Us

Remote

Marlton, New Jersey, United States

Philadelphia, Pennsylvania, United States

● Spearheaded initiatives to enhance advocate experience by collaborating with cross-functional teams and stakeholders to align with the company's operational excellence goals.● Conducted comprehensive shadowing sessions with Partner advocates to pinpoint areas for operational enhancement, paralleling the responsibility of identifying, monitoring, and addressing instances of vendor non-performance or inaccuracies.● Utilized effective partner management tools and methodologies to optimize partner performance, aligning with the Cash customer experience strategies and operational expectations.● Defined and executed customer support industry best practices, ensuring alignment with contracted requirements, Cash App business needs, and customer expectations.Tracked and owned key performance metrics, leveraging data insights to steer operational teams towards continuous improvement and achievement of KPIs.● Aligned with internal Customer Success priorities and managed execution with Partner teams to ensure consistent delivery of high-quality support.● Demonstrated a creative approach to problem-solving and effective support strategies, aligning with the mission of Cash App to achieve operational excellence with global partners.

Philadelphia, Pennsylvania, United States

● Consistently exceeding expectations for metrics in Messaging Advocate role● Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool● Hold a high bar for Support when owning customer interactions● Identify, document and follow up with engineers on product bugs and features● Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products● Recognize errors and draft improvements to content in the external Support Center and internal documentation● Collaborate with members of other teams to root out answers and be a resource to teammates

● Create energy and excitement around Apple products while keeping up to date and adapting to explain new technology● Provide carefully curated recommendations and solutions to assist customer needs● Participate in pre-shift team meetings by providing and receiving feedback and constructive criticism ● Meet or exceed personal goals as well as team goals on a consistent basis while recording successes, goals, areas of improvements, and other information pertaining to growth in role to be shared with leadership

● Learn and coordinate all reward and recognition programs for event staff such as Employee of the Month and the PhillyPASSION Program● Coordinate employee appreciation events and giveaways● Work some event nights/weekends to manage guest experience elements● Evaluate and organize post event survey and secret shopper data● Implement and maintain Happy Or Not survey program ● Research latest industry trends● Collaborate with various business partners within location to provide the optimal experience for our guests

Hilton Head Island, South Carolina

● Role associated with my participation in a Disney internship program.● Partake in a fully immersive experience in food and beverage operations at Disney’s #1 rated resort across the Walt Disney Company.● Work as an entity of the Disney Vacation Club division● Demonstrate dependability and leadership qualities while working the Sandbar location by self.● Ability to be proactive, resourceful, and flexible in addition to a self-starter mentality with proven initiative.● Work in a fast-paced and high traffic environment.● Comply with safety procedures such as filling out daily HACCP paperwork.● Learn new skills pertaining to working in a bar environment such as opening and closing location without any additional assistance, preparing and serving alcoholic beverages, garnish preparation, cleaning bar equipment, inventory control, and TIPS.● Take on new tasks related to food preparation including; proper cutting techniques, using grills and fryers, labeling and storing products properly and efficiently, and following instructions/recipes.● Improve skills in cash accountability and handling, organization, time-management, and communication

Mount Laurel, New Jersey

● Provide superior customer service with all customer interactions.● Deep understanding of XFINITY products and services; effectively inform and educate customers.● Understand XFINITY products capabilities & how they outperform the competition.● Evaluate customer's potential product needs & tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.● Position devices, mobile devices and 3rd party accessories as part of core product offering.● Set high standard by meeting or exceeding sales & customer satisfaction goals.● Support store operations including inventory, equipment transactions and payment activity.● Assist management in marketing resets and relaying crucial information to team.● Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products & services including XFINITY Apps.

Orlando, Florida Area

● Play my role in the show at the Sci-Fi Dine-In Theater Restaurant by utilizing themed greetings and responses● Be a resource for guests with questions regarding the Disney Dining Plan and of other dining locations● Strive to seat guests at Sci-Fi within 15 minutes of their reservation time● Communicate effectively with fellow cast members and leaders to ensure the highest satisfaction of each guests’ dining experience● Perform duties of my role optimally while utilizing DineTime and a la carte softwares● Trained General Teller- responsibilities including handling funds from Sci-Fi, ABC Commissary, and Sci-Fi’s Premier Bar & preparing registers for all locations, assisting servers with any guest complaints or requests (including, but not limited to, voids and discounts), depositing money at the end of shift or night, handling closing paperwork, accountability for safe funds, and banking out servers at the end of their shifts

Orlando, Florida Area

● Handle cash, credit, and gift card transactions through POS and Matras systems● Follow all guidelines for preparing and presenting products to customers● Be knowledgeable of brand and products to be able to answer any comments, questions, or concerns of guests● Have adequate knowledge of surrounding area (i.e. Disney Springs or ESPN Wide World of Sports) and stay up-to-date to assist with guests’ questions● Be comfortable and successful in working and communicating in a team setting to help accomplish daily tasks● Personally responsible for maintaining and balancing cash drawer/register by carefully and properly handling transactions● Carefully implement various safety and sanitation protocols to deliver best products and quick-service experience to guests● Serve 300+ guests on average per day● Be accountable, as manager, for handling money deposits and properly managing labor● Assist in new team member training● Readily available and trained in both opening and closing procedures for store● Demonstrate flexibility and adaptability in transition from team member to manage

Orlando, Florida Area

● Role(s) associated with my participation in the Disney College Program● Show extensive knowledge of Port Orleans Resort as well as Walt Disney World Resort ● Play my role in the show at 50’s Prime Time Café by utilizing themed greetings and responses● Be up-to-date on items and products offered in the store and in parks● Personally assist an average of 25 customers a day, while completing transactions equaling 300 guests or more a day● Seat guests at Prime Time within 20 minutes of their reservation time● Assist guests with any concerns they may have regarding allergies, seating arrangements, and general park information ● Successfully completed multiple training courses including Basic Safety and Operations, Merchaintainment, Responsible Vendor Program, Food and Beverage Basics, and Disney Marketing You Course

Bachelor Of Science - Bs, Hospitality And Tourism Management, Graduate

Activities and Societies: Delta Delta Delta Women’s Fraternity Eta Sigma Delta Hospitality Honor Society Dean’s List - Fall ‘19, Spring ‘21

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Alpha Mu Gamma Foreign Language Honor Society (Spanish)