Erin Lopez Email and Phone Number

Assisting the General Manager in coordinating, directing and planning the day-to-day operations of the firm. These responsibilities include budgeting, forecasting, accounts payable, reconciliations, payroll, strategic vision, supplies, inventory management, recruiting, and HR administration.

Collaborated in growth of the market center from 250 associates to 450+associates supporting $1.1B in annual sales with 2.2% growth year over year. Engaging with associates and team members using growth initiative conversations to track and set goals while identifying solutions if actual results were not in alignment with goals. Building a monthly value package to systematic communicate value to associates, team members, clients and vendors.Oversaw all day to day operations and purchasing while implementing full charge bookkeeping. Completed on time monthly reconciliations and using all data to accurately budget and forecast profits.Developed training for new KW software programs incorporating AI. Training team members to also become trainers on all things KW. Created multi-year organizational systems and technology plan to support future growth.

Assisted the Market Center Administrator with day to to day operations and other accounting items as needed. These responsibilities included collaborating with staff, associates and vendors to share the Market Center's achievements, helping drive retention, providing an elevated customer experience with associates, maintaining the integrity of handling all earnest money, pay at close requests and closing out files, overseeing and developing training programs for Dotloop and phone systems, managing accounts receivable, and developing/maintaining the vendor program.

1. Managed listings, closings and marketing with attention to detail in a fast paced environment2. Developed, designed, implemented and managed all marketing materials 3. Managed client relations and database including client follow up programs4. Planned and implemented client appreciation events

1. Efficiently handled multiple projects simultaneously with minimal supervision2. Demonstrated the ability to communicate effectively, both written and verbal, with clients, vendors and various levels of personnel3. Developed and maintained all online marketing through social media networks and website development4. Designed and produced mailings and all marketing materials using various computer programs

1. Assisted with calendar management and travel arrangements as well as running personal errands2. Designed and produced mailings and all marketing materials using various computer programs3. Worked with other administrative personnel to accomplish organizational and business goals4. Obtained a real estate license in 2008 to work more efficiently and productively within company

1. Maintained the highest level of confidentiality with all sensitive material regarding patient files2. Complied reports, reviewed data, maintained record-keeping procedures, etc. 3. Provided additional front office assistance when needed