Worked in close collaboration with business stakeholders and process engineers to gather, analyze and define business needs and requirements and perform functional analysis to formulate functional and application requirements. Played a key role, supporting expansion of ecommerce platform and determining opportunities to streamline and enhance ecommerce application to optimized efficiency and usability.

Delivered expertise driving process optimization and continuous improvement including translating manual functions to automated, ecommerce environment to create a highly streamlined process. Successfully steered platform optimization in alignment with business objectives and customer expectations. Managed documentation of all business processes and conducted detailed analysis of procedures to determine alignment with changing business needs and formulate recommendations/strategies to address gaps and inefficiencies.

Applied project management and cross-cultural relationship management skills to steer planning and implementations of various projects for the German-Japanese University Network (HeKKSaGOn Network) aimed at improving the network’s international presence.

Worked collaboratively with senior management on innovative and creative ideas to promote new and existing products to high level decision makers as well as special project teams to promote member retention and growth. Held full accountability for growing business initiatives to increase the company footprint to be recognized as an industry leader with a focus on brand identity and experience. Developed marketing strategy to support corporate objectives.

Partnered with management and subject matter experts to design, develop and deliver company-wide customized training sessions in order to increase sales and service productivity . Effectively led change management during transition from traditional classroom to web-based training and designed/implemented 20 new online courses.