Erin Lyons Email & Phone Number

Denver, CO, US

Accountable for all aspects of a client portfolio including account profitability, client satisfaction, client retention, account growth and delivery quality. Fosters effective relationships with clients and the internal team to provide guidance, mentorship and drive the successful delivery of projects.

Chicago, IL

Senior eCommerce Business Analyst – Major Bike Company (February 2017 – January 2018)Led a team of business analysts to deliver functional documentation for a B2C website with 23 storefronts servicing over 65 countries Trained a client team of 75 people on ootb Hybris and their specific implementation over 2 week periodCreated detailed training.

Greater Chicago Area

eCommerce Business Analyst – Major Industrial Distribution Company (November 2015 – February 2017)

Greater Chicago Area

Business Analyst – Major Gas Distribution Company (July 2014 – October 2015)Conducted workshops and requirements gathering to understand the business needsLed client meetings, maintained composure in difficult, on-the-spot situations, controlled meeting tempo and agendaCreated and updated design documentation for new and existing site functionality in.

Greater Chicago Area

Business Analyst / Quality Assurance Lead (Tire Distribution Company)Led a quality assurance team for a specific functional area of the website.Was an integral part in encouraging communication, accountability, collaboration as well as creating ‘experts’ in each functional area.Frequently attended high level client meetings to understand business.

Greater Chicago Area

Managed part-time operations staff across the country in various states and officesManaged a meeting room scheduling software which included frequent urgent requests and always required extreme attention to detail and logic skillsSupported Human Resources, Recruiting and Finance/Accounting with time-sensitive and confidential materialSpearheaded Canadian.

Greater Chicago Area

Summer Intern Supported multiple teams including HR, Finance, and MarketingAnswered phones, greeted visitorsMiscellaneous office work