Erin Devlin Email & Phone Number

Washington Dc-Baltimore Area

Supporting clients in the defense and intelligence sector with consulting services.

Mclean, Virginia, United States

Supporting clients through roles involving research, data analysis, and providing professional services including on-site support.

Mclean, Virginia

Supported federal client through providing business operations and data analysis support as a member of a collaborative team.

Washington D.C. Metro Area

Served as liaison between American University and off-campus apartment building partner and student resident point of contact for questions and concerns.- Developed working partnership between mid-sized university housing department and external property management company.- Oversaw student leases and utility services including establishing timelines for lease takeovers, furniture redistribution and purchasing, and managed move-in process.- Regularly communicated directly with housing department staff, student residents, parents, property management, and District of Columbia Tenant Advocate to address questions, concerns, and provide information.

Washington, District Of Columbia

Served as lead student staff point of contact for professional staff team and on-site clients and guests to American University responsible for facilitating on-campus experiences and services.- Managed experience, records, and prepared billing materials for multi-million and multi-thousand dollar clients including orders with external and internal vendor partners.- Served in a 24-hour on-call rotation with week-long on-call shifts to manage client needs and emergency response for guests, capturing detailed incident and response notes for supervisors and relevant personnel.- Planned and facilitated group arrival for large international groups for efficient and thorough check-in and accurate recordkeeping.

Washington D.C. Metro Area

Oversaw and coordinated 24-hour residence hall reception desk coverage for 10 residence halls including schedule planning and management, managing package delivery for campus residents, and training staff members in a variety of settings.- Supervised a staff of over 200 student staff members and served as point of contact for questions and concerns. - Managed package delivery for over 5,000 student residents with increased volume during intermittent peak periods.- Developed and facilitated job-relevant training for staff members including supervisors in lecture, small group, and one-on-one settings utilizing presentations and hands-on approaches to reinforce key concepts and responsibilities.

Washington D.C. Metro Area

Served as client-facing staff member responsible for maintaining basic security and providing excellent customer service to thousands of day and overnight university guests.- Picked up extra non-required shifts to facilitate event setup and additional customer service needs.- Exceeded expectations in supervisor evaluations of ability to accurately perform job functions and provide useful information to coworkers and clients.- Served in on-call rotation requiring 24-hour incident and inquiry response and detailed recording and reporting incidents to supervisors to ensure follow-up communication.

Washington D.C. Metro Area

Residence hall student staff engaging with students, staff, and guests through maintaining security and providing excellent customer service.- Maintained confidentiality with access to over 5,000 student housing records and sensitive data by ensuring that PII was accessed only when necessary and shared with only appropriate designated parties.- Received and processed an average of 50 student packages per shift including sorting, notification, and delivery to appropriate residents.

Master Of Science - Ms, Terrorism And Homeland Security Policy

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Mu Beta Psi, Sigma Delta TauPolitical Science student with a concentration in Law and Politics and a minor.

High School Diploma, International Baccalaureate Diploma