Promoted to manage portfolio of enterprise-level accounts acting as primary contact to executives, decision makers, and influencers in healthcare industry throughout the life cycle of the partnership. Facilitated quarterly business reviews working in tandem with the sales executives to articulate customer successes and ROI. Solicited responses to the annual NPS surveys to gather data and gain insight. Select Accomplishments: * Exceeded customer expectations when managing enterprise customer accounts. * Established new strategic partnerships by leveraging customer relationships to gain their participation on advisory boards and contribute to UX testing functions.* Partnered with sales and leveraged previous customer connections to close on large healthcare system contract. * Increased renewal contract count by working collaboratively with sales team. * Mentored and cross-trained new hires on optimal customer success strategies for GRC portfolio and fostered a climate of collaboration and inclusion.

Retained after large acquisition as point of contact for the full life cycle of customer engagement in driving healthcare systems solutions across the US. Served as trusted advisor to customer C-suite and key decision makers. Facilitated business reviews to articulate customer successes and ROI. Built synergies across internal teams and customer stakeholders to pinpoint product improvements. Negotiated win-win contract terms. Managed governance, risk, and compliance for GRC portfolio.Select Accomplishments: * Exceeded targets in customer retention and satisfaction by remaining continually engaged throughout the sales cycle and implementation of innovative solutions. * Accelerated growth by devising business development initiatives to capture quality leads by penetrating new markets and recommending various process improvements and change initiatives. * Led process of seamlessly converting multiple accounts to new release platform by collaborating with customers to set a strategic plan with aggressive timelines and benchmarks in collaboration with the implementation team.* Provided leadership and direction to team of customer success managers who consistently surpassed goals by facilitating bi-weekly team calls and 1:1 mentoring calls.

Promoted for consistently outperforming on customer retention and satisfaction goals. Oversaw portfolio of key accounts and worked closely with leadership in setting strategic plans to drive growth of professional services and new sales. Cultivated loyalty with customer stakeholders by providing insight to complex challenges. Strategically selected customers and gained their buy-in to participate in advisory boards to provide insight and critical input into the development and launch of ComplyTrack Next Generation. Guided customer status calls and business reviews. Select Accomplishments: * Completed multiple concurrent implementation projects by translating business and technical requirements into tangible plans, resolving issues along the way, and meeting schedules. * Joined forces with implementation team in successfully transitioning numerous customers to new technology, consistently meeting customer expectations, timelines, and budgets. * Delivered high-quality leads to sales team when supporting multiple product lines to accelerate growth. * Selected as key lead for training and mentoring new rep throughout the onboarding process.* Awarded Rookie of the Year and won President's Club awards 6 years running.

Appointed to grow strategic account base by securing new logos while building on current customer relationships. Prepared and presented proposals, facilitated enrollment/renewal meetings, and educated customer stakeholders. Performed administrative and customer service support to the director of employee benefits for groups of up to 2.5K employees in both public and private sectors. Select Accomplishments: * Strengthened customer satisfaction and retention by working with decision makers to gain * understanding of complex business needs and advising on optimal and most cost-effective plans. * Cut renewal times by overseeing the timely and complete enrollment process of client insurance plans.* Chosen to represent clients during union negotiations and board meetings.