Marisel Morris Email & Phone Number

Elizabethtown, KY, US

• Create an energetic and positive atmosphere focused on continuous improvement, attentiveness to customer needs, and prompt responsiveness
• Monitor resource capacity and manage staffing to ensure service levels of the Vendor Fulfillment queues are always maintained
• Develop and maintain analytics and metrics/KPIs to understand the team’s performance and their challenges and opportunities
• Collaborate with the Director, Vendor Success to develop and implement plans and processes to accommodate the rapid growth objectives of the company
• Collaborate with business units across the organization to track, test and provide feedback on upcoming enhancements
• Manage Teams according to business needs and not solely by department

Elizabethtown, Kentucky, United States

• Create an energetic and positive atmosphere focused on continuous improvement, attentiveness to customer needs, and prompt responsiveness
• Monitor resource capacity and manage staffing to ensure service levels of the Vendor Fulfillment queues are always maintained
• Develop and maintain analytics and metrics/KPIs to understand the team’s performance and their challenges and opportunities
• Collaborate with the Director, Vendor Success to develop and implement plans and processes to accommodate the rapid growth objectives of the company
• Collaborate with business units across the organization to track, test and provide feedback on upcoming enhancements
• Manage Teams according to business needs and not solely by department

Elizabethtown, Kentucky, United States

· Research, analyze, and input information in a template depending on service· Communicate with clients, vendors, and Relationship Managers pertaining to service orders via phone and email· Verify client spending balance for orders placed· Create and maintain process and procedure documentation for new services· Interpret incoming documentation and take.

Elizabethtown, Kentucky, United States

• Track team members productivity and assist when needed
• Share knowledge and train members on areas needing improvement
• Create process and procedure documentation for new team members
• Interpret incoming documentation and take appropriate action based on client services
• Meet both quality and productivity guidelines set forth for the department
• Operate program systems such as email, IM, Microsoft Office, and client portals

Elizabethtown, Kentucky, United States

• Communicate with clients and vendors pertaining to service orders via phone and email
• Interpret incoming documentation and take appropriate action based on client services
• Operate program systems such as email, IM, Microsoft Office, and client portals

Radcliff, Kentucky, United States

• Interpret contract documentation and take appropriate action based on SOP's and QRG's
• Meet both quality and productivity guidelines set forth for the department
• Adhere to company guidelines developed in accordance with Sarbanes Oxley (SOX)
• Utilize multiple Microsoft tools including Excel, Outlook, and Word on a daily basis
• Provide effective communication internally and externally to drive efficiency and quality
• Supported both a department transition and also systems transition

Radcliff, Kentucky, United States

• Expediting orders by acting as a liaison in problem solving, research, and dispute resolution
• Receiving and processing orders by phone and internet from customers and internal reps
• Create and manage service tickets and change requests
• Retain knowledge of business procedures and policies
• Operate program systems such as email, IM, and Microsoft Office