Erin Mcmorris Email & Phone Number

Seattle, Washington, United States

Chosen to be the lead Project Manager in the newly created Client Support department with the mission of creating a more efficient, effective, and sustainable Client Support system across Language Services. Key member in the vendor selection for a new client support software, analyzing the two market leaders and identifying the best option for our needs as an organization.Led the project to design, build, and implement the new Client Support software coming in on time and under budget (Go-Live January 2024.)Developed work instructions and training modules for all team members using the software.Consulted all core teams to identify opportunities to streamline processes and ‘shift to the left’ responsibilities to allow for higher revenue and client impacting initiatives to move forward more quickly.Continues to manage project backlog for future improvements and will be primary for leading these projects to a successful close.Digests complex information to create easy to follow documentation, training, and executive presentations.Follows the Project Management best practices set by the Project Management Institute.

Seattle, Washington, United States

Lead both internal operational projects and large client implementations. Collaborate with all internal departments to reach corporate wide project goals. Predict, plan for, and manage risks that may arise during projects. Conduct project reviews and detailed reports for the executive team.Develop training and process documentation. Effectively manage and maintain relationships with clients and project stakeholders.

Seattle, Washington, United States

Lead both internal operational projects and large client implementations. Collaborate with all internal departments to reach corporate wide project goals. Predict, plan for, and manage risks that may arise during projects. Conduct project reviews and detailed reports for the executive team.Develop training and process documentation. Effectively manage and maintain relationships with clients and project stakeholders.

Greater Seattle Area

Upon the Stratus acquisition of InDemand, represented InDemand as the product and internal process.SME driving integration success through many large and high priority projects.Led the Stratus Customer Success Team (CST.)Integration training documentation for Client Services and CST teams.Process improvements for CST to streamline workflows and interdepartmental relationships.

Greater Seattle Area

Drove internal operational projects and served as the Client Services SME in large corporate initiatives. Worked directly with the COO on important projects leading to the acquisition by Stratus Video.Led Client Services Specialists in ad hoc client reports and other projects including translations and onsite interpreting.

Greater Seattle Area

Identified key areas of opportunity for improvement, then executing projects resulting in time and cost savings to the organization.Established a weekly operational escalation meeting with SMEs from every department to identify and act upon opportunities for improvement.Onboarded new Client Services Managers and Client Services Specialists and developed training materials and process documentation.

Tukwila, Washington

Implemented the expansion of a top 3 client, extending services across 5 states and hundreds of locations resulting in an addition of $1.2 mil annualized revenue.

Bellevue, Washington

Upheld the Nordstrom reputation of exceptional customer service. Created a returning customer base through use of Personal Book.

Capitola, California And Spokane, Washington

Provided customer focused service to a diverse population in a very high-energy and frequently changing situation. Listened and engaged customers maximizing customer satisfaction by identifying and matching customer’s wants and needs to different products within inventory. Used product knowledge to increase customer fulfillment, long-term relationships, and increased sales.Trained new employees and govern responsibilities to Sales Associates. Open and close the store.

Spokane, Washington

Assisted the department in multiple ways:-taught lectures-compiled files-created Adobe PDFs, PowerPoints, Excel spread sheets, etc.-maintained Health Science's Blackboard page-collected alumni data

Spokane, Washington

Assisted the department in multiple ways:-compiled files-created Adobe PDFs, PowerPoints, Excel spread sheets, etc.-designed educational games and other various resources-produced an HIV/AIDS certification class for recently certified Athletic Trainers-graded exams

Spokane, Washington

Compiled and produced a 2,000 page PDF of documents, spreadsheets, and other professional documentation that granted re-accreditation of the Athletic Training Department.

Oak Tree Villa

Interacted with and engaged residents while providing exceptional dining service.

Certificate In Project Management

Bachelor Of Arts (B.A.), Health Science

Minor in Psychology

Education record