Desktop Support Intern
Current• Acted as the project manager for the IT Intern Project, coordinating team efforts and ensuring project milestones were met• Provided front of the line support by answering calls and completing tickets in ServiceNow• Utilized Active Directory, Citrix Director, and Azure Portal to resolve tickets• Successfully performed troubleshooting, resolving user issues across various departments• Collaborated with the intern team to diagnose and resolve technical problems efficiently• Maintained accurate documentation to ensure detailed, complete records