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Erin Shank is listed as Research Coordinator | Project Manager at Gartner, a with 18405 employees, based in Fort Myers, Florida, United States. AeroLeads shows a matched LinkedIn profile for Erin Shank.
Erin Shank previously worked as Research Coordinator at Gartner and Administrative Assistant Project Manager at Lcec.
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Administrator and Project Manager, responsible for ensuring that core components of the organization meet quality, schedule, contractual, and budget goals.Communicative, detail oriented, forward thinking and solution driven. Adaptable in viewing and understanding all sides of a project problem, delivering successful outcomes on-time and on-budget.Key collaborator with all teams and key business stakeholders designing, developing, and implementing company wide projects, and programs. Successful at driving company initiatives spearheading process improvements, and fostering best practices.
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Serving as a Project Manager for Research Teams focused on IT Industries in the areas of Data and Analytics, Project & Portfolio Management, Security & Risk Management, and Software Engineering Leaders.
Fort Myers, Florida Area
LCEC provides reliable, cost effective electricity and quality service to Southwest Florida for more than 80 years.Long-term, consistent producer with the company. Originally hired as a Senior Customer Service Representative (2005 - 2009) and promoted to Administrative Assistant - Project Manager (2010 - current).Projects Include:- SYSTEM SUPPORT: 24/7 continuous standby and system support for emergency notification across the company and local emergency agencies- EMERGENCY UPDATES: service notifications and updates to critical teams (internal employees, key accounts, media, and customers) regarding service changes and updates- IT MODIFICATIONS: training of 200+ employees regarding updates and functionality changes of the IT systems- BUDGETING: administration of all aspects of the department budgets (invoicing, reconciliations and forecasting), with the exception of personnel overtime- WORKFLOW IMPROVEMENT: establishment of best practices for meter services, internal operations and communications- COMPLIANCE: data management for payroll tracking systems and the administration of data integrity across NERC audit standards- SCHEDULING: SME (subject matter expert) for the ARCOS software platform providing automated crew callouts for finding, assembling and reporting repair crews- INDUSTRY RESEARCH: analysis and presentation of SWOT analysis (strengths, weaknesses, opportunities, threats), understanding industry changes
Fort Myers, Florida Area
Key liaison between customers and the company. Assisted with complaints, orders, errors, account questions, billing, cancellations etc.Responsibilities:- Analyzed customer inquiries and resolved billing issues via incoming calls emails and in person- Researched customer history, identified past and present billing concerns and educated customers on steps to reduce electrical costs- Verified eligibility status, issued checks and processed approved credits- Trained and coached customer service representatives regarding department policies and procedures- Supported the Help Desk as needed- Implemented cross-training procedures ensuring that all Customer Service Representatives were knowledgeable regarding operations and technology systems
Other employees you can reach at gartner.com. View company contacts for 18405 employees →
Akanksha Borawake
Colleague at GartnerPune, Maharashtra, India
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Shubham Sharma
Colleague at GartnerWest Delhi, Delhi, India
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Aastha Gulati
Colleague at GartnerSouth Delhi, Delhi, India
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Stephanie Quaranta
Colleague at GartnerWashington Dc-Baltimore Area, United States
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Brad Smedberg
Colleague at GartnerDallas-Fort Worth Metroplex, United States
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Nick Duffy
Colleague at GartnerGreater Sydney Area, Australia
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张燕红
Colleague at GartnerChangping District, Beijing, China
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Jerusalem Mekonnen
Colleague at GartnerWashington Dc-Baltimore Area, United States
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Jeannée Anderson
Colleague at GartnerFort Myers, Florida, United States
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Macy Walker
Colleague at GartnerDallas-Fort Worth Metroplex, United States
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Quick answers generated from the profile data available on this page.
Erin Shank works for Gartner.
Erin Shank is listed as Research Coordinator | Project Manager at Gartner.
Erin Shank is based in Fort Myers, Florida, United States while working with Gartner.
Erin Shank has worked for Gartner and Lcec.
Erin Shank's colleagues at Gartner include Akanksha Borawake, Shubham Sharma, Aastha Gulati, Stephanie Quaranta, and Brad Smedberg.
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