- Maintains account databases, including discounts, contact information, price change timelines, and current Approved Product lists- Reviews and approves promotional forms completed by Account Managers- Reviews and completes promotional forms for Key Accounts- Assists Strategic Sales Support Manager and National Key Accounts Manager in preparing business review presentations for Management- Maintains Key Account deadline calendars- Collaborates with Analyst to acquire data, prepare business review information and update trade spend reports for Sales Management team- Invoice Sales Orders and Assist with other EDI functions- Reviews and analyzes incoming memos, reports and proposals to determine their significance and make recommendations

- Drafted, reviewed, formatted and e-Filed Will, Trust and Probatedocuments- Prepared exhibits, contracts and agreements, bond applications, filed warranty deeds with county of record and documents as required- Coordinated with city departments to ensure hearing schedules,court filings, public notices, bond filings, open record requests, and documents as assigned- Responsible for daily calendar management of attorney andpersonal schedules to include daily meetings, tasks, hearings andtravel- Managed billable hour tracking, client invoicing and schedules forattorney's office- Sorted and distributed mail- Ordered and maintained general office supplies and equipment.

• Created bi-weekly agenda's and coordinated executive meetings for department both in office and remotely via assisted Zoom and Microsoft Teams documenting key processes, procedures and safety protocols.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Coordinated daily loading and unloading of import/export logistics freight, tracked inventory management and supervised work of receiving team.• Developed and implemented SOP business strategy, systems and procedures to improve operational quality and team efficiency.• Trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.• Increased department profitability 7% annually, by establishing financial target goals and creating a departmental SOP.• Reduced financial inconsistencies by assessing billing invoices and verifying expense reports.

Arranged and coordinated daily meetings, reviewed client applications, prepared petitions, answered non-legal procedural questions and relayed attorney provided answers.• Answered, screened and distributed incoming communications, provided support acquiring confidential and personal client documentation, input data, interviewed and provided legal support for 7 attorneys.• E-Filed court documents and legal pleadings.• Scheduled appointments, trustee appearances and depositions for busy law firm.• Managed accounts and client records of clients, observing confidentiality and extreme discretion.• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.• Acted as a pre-petition liaison until case filing, prepared emergency petitions, scheduling case signings, conducting case meetings, prepared online courses, implemented payment arrangements, scheduled meetings and follow-up appointments.

-Answers inbound telephone calls directing then to appropriate departments; or keeping detailed messages for team members and management for calls to be returned-Drafts correspondences and other formal documents-Researched and gathered product information from distributors and designers using various research databases-Process RMA's, custom rug quotes, furnished backorder reports, provided invoicing, processing EDI orders, web orders, and provides e-commerce support-Analyzes accounts to provide vendors and designers with backorder information, late deliveries, status updates, pro formas and account information via e-mail, fax, phone while maintaining a high level of professionalism-Provided order status for all parts of the purchasing cycle to clients as well as performance updates for upper management during weekly meetings.

-Researched and responded to client's verbal and written inquiries regarding their in-home and vehicle breathalyzer devices in a timely manner via phone, email and online interfaces-Analyze customer problems & drove the call to resolution through various troubleshooting methods-Assist in product testing to ensure development requirements are met for Research and Development-Assisted as a liaison between helpdesk, and customer to assist in getting their breathalyzer devices programmed, monitored, troubleshot, and serviced according the their court ordered programs