Erin Williams Email and Phone Number

Core Information Controller & Senior Records Officer

Accountable for the IG Program Enhancement Refresh-led the successful initiation of the second iteration of the Information Governance (IG) Program, identify key integration points for Information and Data Governance projects -Provided strategic guidance to IT directors, resulting in the revision of the Data Governance Policy for the IT division-Supported senior legal counsel with the long term and short term department updates to align with organizational wide HR initiatives related to DEIFacilitated a seamless transition during my departure from IESO, working remotely for an extended duration to actively contribute to the identification of a qualified professional to assume my responsibilities. This deliberate effort aimed to ensure a smooth handover, fostering continued success for the company in my absence, as I relocated across the country with my family.

Accountable for the strategic direction, program development, and resource planning to implement the Information Governance (IG) program and project portfolio. -Developed the IG Policy, IG Program, and IG Project Portfolio, gaining cross-functional support and executive sponsorship.-Played a pivotal role in supporting the organization's transition to remote work during the pandemic by establishing guides for information handling, procuring electronic signature tools, and rolling out Microsoft Teams.-Oversaw the implementation of the Electronic Records Management System (ERMS) upgrade project, which leveraged a smart user interface and increased automation capabilities to improve system performance and employee experience- Oversaw the procurement and implementation of a Retention Management Software and ensured integrated with the newly upgraded ERMS-Oversaw the implementation of a new e-Discovery tool with automation for FOI and legal hold process workflowsResponsible for acting as the Information Architect to support IT with the newly created Enterprise Architecture function-supported the establishment of an Architect Review Board to ensure governance requirements were met for new IT solutions-oversaw the establishment of an information governance compliance requirements checklist that is used to assess all business solutions before procurement activities start-Member of the Enterprise Architecture Review BoardResponsible for acting as a spokesperson on behalf of the IESO related to IG & RIM- Chaired the ISO/RTO Benchmarking group for IG&RIM for a two year term where I oversaw the groups first comprehensive benchmark study and insights report- invited to consult on the development of the Canadian Data Governance Standardization Roadmap with the Standards Council of Canada-Keynote speaker at the North American Utility Records and Information Management (URIM) conference, presenting my Six Sigma framework for IG Program implementation.

Oversaw the re-branding, restructuring, and transition of the Records & Information Management (RIM) team from the IT business unit to the Legal and Corporate Governance business unit as Information Governance.Developed the long-term and short-term strategy for Information Governance with a focus on automation, integration, and collaboration leveraging AI and machine learning technologies

Managed the Enterprise Records Management Program (RMP), overseeing the successful implementation of several foundational projects that increased IESO RMP maturity score by 40% -Refresh of the Records inventory -Establish a formal Business Classification Scheme- Refresh the Records Retention Schedules -Upgrade to the onsite Records Center Facility-Creation of mandatory all employee Records Management Training-Creation of Records Champion Role-Internal Audit relationship and business insights report establishment-Program Portfolio software-Collaborated with cyber security and internal audit teams to assess organizational gaps against GDPR requirements.

Responsible for the design and implementation of the first formal Records Management Program and Project Portfolio -Conducted RIM assessments using six sigma methodologies to identify inefficiencies, risks, opportunities, and gaps with national standards, legal requirements, and international best practices.-Identified significant improvement opportunities for the organization to reduce risk, improve employee experience and avoid unnecessary costs associated with non-compliance and storage-Developed the Enterprise Records Management Program, strategic implementation plan, project roadmap, governance framework, and securing executive leadership buy-in to implement-Established roles and responsibilities for RMP execution and collaborated with HR for skilled staff on-boarding.

Responsible for managing a team of twenty unionized staff during company downsizing at Pickering Nuclear Station.- conducted mentoring, coaching, employee performance reviews- assessed employee performance and skill sets and provided management and union stewards with results and suggestionsResponsible for overseeing the implementation of a large scale scanning projects for the Pickering Nuclear Station-Conducted process reviews and streamlining activities to increase efficiencies and improve employee capabilities and satisfaction-Created and presented project performance reports on a monthly basisResponsible for managing an onsite records centre migration to a new modernized facility- ensured quality control standards were met for temperature, humidity and confidentiality during the move-ensured the inventory and records centre maps were updated for retrevabilty of all records-ensured all employee health and safety requirements were met during the move from Nuclear zone to non-nuclear zone

Responsible for supporting records coordinators across the various generating stations in updating their records retention schedules in alignment with the corporate records retention schedule-identify and remove duplication from individual station schedules by revising CRRS database-providing guidance to coordinators how to use the CRRS databaseResponsible for processing freedom of information requests as per the corporate policy and processes-communicating to members of the public, government agencies, and internal FOI business coordinators with professionalism and timeliness-analyzing records for redactions based on Ontario FIPPA legislative exemptions-Presenting case briefings to the Corporate Records Officer and senior public information release committee for all FOI requests

Responsible for assessing IT audit controls and tracking performance Supported business process re-engineering for nuclear supply chain processesObtained Six Sigma Green Belt Certification for Service Organizations

Responsible for implementing mail-room and business services activities for the plant.-Updated the inventory process, supply room design and ordering processes to optimize efficiency, reduce costs and improve customer experience with locating needed productsResponsible for implementing the Records Management government directive compliance project.-Completed this five year project in less than a year with exemplary ratings from head office Corporate Records Officer

-Designed and implemented science and technology programs for schools across New Zealand.-Developed and taught interactive, hands-on science and technology lessons, showcasing expertise in curriculum design and education.