Delivers excellent customer service to clients of various backgrounds as well as excellent programs. Have worked at Londonderry, McConachie, Enterprise Square, and Riverbend. Now at Shelley Milner Children's Library. At the Shelley Milner Children's Library I've gained experience administrating our Children's Makerspace, and I in my role there I do work at EPL2GO, Adult Sevices, and the Gamerspace. I've led classes in Maker technologies such as 3D printing, the Cricut, the Makey Makey and other robotics and STEAM education classes. Passionate about libraries!

- Delivers excellent customer service to clients of varied ages, backgrounds and skill-sets- Evaluates, prioritizes and discusses structural and stylistic weaknesses in a text to improve understanding of the writing process - Provides constructive feedback to provide maximum value to clients- Promotes the services of Centre for Writers- As a Bridging Program tutor, I provide writing and technical support to international students, and I liaise between them and their instructor

- Planned and delivered 189 programs over four months- Tailored programs for groups of children of all ages, from babies to teens, both in-branch and out in the community- Established relationships with new daycares in the West Henday catchment and positively maintained already existing relationships with community groups- Performed all on-desk customer service duties including checkin, checkout, registration, replacement of lost cards, paying of fines and fees, etc, and provided reference and readers' advisory services- Received Summer Programmer, Lego Mindstorm and Aboriginal Story Time Training, in addition to a Voice and Performance Workshop for Programmers. Shadowed a variety of EPL programs. - Assisted customers with computer hardware and software, including MS Office and Internet applications- Promoted EPL programs and library memberships through community outreach- Had tons of fun!

- Wrote and designed software manuals, newsletters, social media updates - Rewrote the company and product website- Wrote and recorded scripts and edited audio for training videos - Increased my knowledge of HTML and features of Mailchimp, Microsoft Office, and Google Apps

In my second summer in this position, I provided natural history programming at the John Janzen Nature Center and Muttart Conservatory. I led classes of all ages on field-trips around the two facilities, and planned and led a variety of pre-registered programs for the general public registered for birthday parties, courses, and bonfires. I also prepared and led day camps for children aged 4 to 12 at both facilities.

As a grant student at the John Janzen Nature Center, I created resources for school programs and the general public, such as dichotomous keys, props, and colouring pages. I also led classes on field-trips, and planned and led day camps with a co-leader.

As a Student Page at the Jasper Place Branch of the Edmonton Public Library, I organized and shelved library materials, as well as responded to questions from library patrons.