• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. • Bathe patients. • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. • Change dressings. • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. • Administer bedside or personal care, such as ambulation or personal hygiene assistance. • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

• Licensed agent. Oversaw day-to-day operational procedures, managing multiple priorities and deadlines, including workflow planning, analytical support, referral process, correspondence, calendar management, transcription, billing, and client case files. • Submitted health & life insurance applications, and coordinated the underwriting process across company departments and with clients. • Prepared marketing materials, illustrations and proposals for client meetings.• Maintained strict confidentiality in handling materials and sensitive information discretely, while exercising tact and diplomacy in dealing with others.• Updated social networking accounts and website in compliance with company standards. • Supervised part-time marketing intern.

• Demonstrated high level of customer service and satisfaction by welcoming customers to the store, assessing customer needs, providing prompt assistance, staying up-to-date on product features, merchandise availability and alternative solutions. • Processed cash and credit payments at point of sale, and issued refund or store credit for returned merchandise. • Worked well with teams across all departments to ensure presentable, fully stocked merchandise fixtures in line with corporate standards and branding.

• Facilitated successful completion of integrated marketing projects within strict timelines and budgets in collaboration with account service, creative and management teams. • Delegated tasks to appropriate personnel and determined longer-term needs for additional resources. • Decisive yet flexible in proactively responding to changes throughout project lifecycle, identifying potential crises and contingency plans to ensure cost containment and final production quality. • Developed internal and external estimates, purchase orders, and other documentation as needed while maintaining excellent relationships with outside partners. Client Portfolio: Pfizer Animal Genetics; Arm & Hammer Animal Nutrition; University of Illinois Agricultural Communications; South Dakota Wheat Growers

• Lead multi-disciplinary team of designers, developers, and third-party copywriters from project kick-off to completion, successfully meeting or exceeding client expectations on-budget, on-time, and within project scope.• Developed and maintained project schedules, facilitated internal and client-facing meetings, gathered requirements, documented change requests, reviewed all project deliverables for quality, accuracy and on-brand messaging, and communicated project status to stakeholders at varying levels of management. • Participated in development of client presentations and proposals. • Managed ongoing content updates and creative projects, reviewed statistics and customer care reports to identify membership trends, and implemented tactics for conversion, retention, and increased user activity in a virtual world community.Client Portfolio: Kimberly-Clark/SCOTT Brand & Common Sense Community; Roche Diagnostics; National Cattlemen’s Beef Association, www.KidsCom.com.

• Demonstrated leadership ability by maintaining department workflow for 15 months while director position was vacant. • Coordinated the various stages of print and electronic production, media relations and advertising to ensure accurate, timely execution of marketing initiatives within budget for non-profit organization with $8 million annual campaign, $120 million endowment, $42 million capital campaign, 11 local constituent agencies, seven programs and services, five departments, and more than 40 annual events. • Responsible for event publicity and photography.• Created and updated web content and provided quarterly statistical analysis.• Submitted vendor invoices to accounting department. • Supervised part-time administrative assistant.