Erin Burch Email & Phone Number

Indianapolis, Indiana Area

Due to the November 2014 complex rehabilitative durable medical equipment department buyout of Home Health Depot, by National Seating and Mobility, Inc, some of my duties have changed, as well as my company and location. I am thrilled to be working with some of my excellent previous colleagues, while excited to also embrace the opportunity to have met and now work with a wealth of fun and thoroughly professional new colleagues, nationally.Now, my responsibilities include holding the title of Liaison to the ALS equipment loan closet and Muscular Dystrophy Association equipment loan closet, two excellent organizations, dedicated to equipping people as they face very difficult days. I am happy to again be tasked with purchasing our office resources and I enjoy stepping in as our new location's receptionist with visitors and also help field calls from our phone customers. In addition, I provide the first phase of customer service, initiating the intake of patient information into our proprietary database to facilitate processors and mobility specialists to move forward for the patient, providing rehabilitative durable medical equipment. This also includes verifying data from healthcare professionals, medical insurance coverage and/or public assistance. In addition, I coordinate Medicare, Medicaid and HIPAA-required paperwork and coordinate healthcare providers and their staff to gather patient information in order for the equipment to be considered for payment and provide needed equipment as quickly and as seamlessly as possible for the individuals who are in need of it.

Corporate Office

Currently, my responsibilities includes coordinating with our ATP to successfully input system intake of patient information for providing rehabilitative durable medical equipment, verifying of medical insurance coverage and/or public assistance. In addition, I coordinate Medicare and Medicaid-required paperwork and communicate with healthcare providers and their staff to gather patient information in order for the equipment to be considered for payment.

Corporate Office - Indianapolis, In

Current daily projects include: product delivery information management, customer satisfaction data management, Daily services include: welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. - Maintains security by following procedures; monitoring logbook.- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.- Maintains safe and clean reception area by complying with procedures, rules, and regulations.- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.- Provides information by answering questions and requests.- Maintains custom forms and supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.- Completes operational requirements by completing, scheduling and assigning administrative projects; expediting work results.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Data Management, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication

Indianapolis, Indiana Area

Enjoyed serving salon and retail/resale boutique clients by securing and rescheduling hair, nail, facial, and massage appointments, while also managing client database, managing bi-weekly email campaigns, printing needs, and website maintenance..

Provided support in the management of information for the Director of Retail Operations. Also, provided support to the Manager of New Owner Development to facilitate the new owner training process. Responsible for overseeing the Loyalty Program and the Gift Card Program.• Maintained and updated all internal corporate communications and documentation for both programs, and maintained, distributed and updated program supplies, communications, and documentation at the store owner level.• Wrote weekly articles for WBU News, featuring the Loyalty and Gift Card Programs to promote their value and increase participation. • Assisted the Director on special projects for meetings, presentations, store sales data. Staff meetings, peer groups, and regional market meetings.• Oversaw departmental support projects to maintain/ update information and data including consultant contact, store performance, sales data, email customer contact, and Intranet data.• Proofread marketing materials and other documents for accuracy, semantics, grammar and effective messaging.• Provided support to the Manager of New Owner Development including inventory / supply ordering, document updates, and other materials for training processes.• Utilized Exact Target email marketing tools and web content tools to update and support store owner marketing efforts (i.e. promotions, sales, new product information).

Served a key role in Retail Operations Department with emphasis on planning and implementation of the Annual Meeting of 275 store owners including marketing, communications, registration and logistics. Served as a permanent member of the Annual Meeting Project Team. Planned, implemented and attended regional meeting and managed logistics. Provided documentation, monitored charters, proofread / edited WBU news content and documents, wrote content and managed vendor relationships for the Retail Operations Department. • Assisted in the planning / implementation of quarterly new owner training including registration, event planning, training materials and supplies, food/beverages, and consistent delivery of best practices during the ten day sessions.• Managed vendor relationships for catering, event equipment, commercial printing needs; supply ordering and inventory management programs.• Managed updates to Retail Operations Handbook and web page on WBU Intranet. • Created/maintained electronic files (sales reports / analysis), marketing survey data, financial reports, consultant contacts as well as spreadsheets to track performance.• Monitored weekly schedules, attended department and project meetings, communicated information regarding meetings and maintained personnel assignments.• Created / managed content, printing, shipping of Annual Meeting binders / brochures. • Assisted in the documentation of the WBU Operating Plan, and provided technical support including spreadsheets, document creation, tracking forms etc.

Hired in a newly created position to update owner handbooks including changes in best practices and policy updates. • Created spreadsheets and worksheets to track owner data and sales results.• Maintained marketing database of “good ideas” from individual store owners that were shared by the field sales consultants.

Provided primary support including appointment and calendar management, travel arrangements and event planning. Directed communications and assisted VP in developing and maintaining the annual budget. Maintained / updated standard operating procedures manuals.• Generated weekly, monthly, quarterly and annual marketing reports used to analyze each market segment in a volatile industry.• Created and developed sales incentive contests for Territory Managers.• Planned / coordinated meetings and marketing events, assisted in site selection for quarterly sales, training and other meetings and arranged air travel and accommodations for event attendees. • Negotiated contracts for event facilities, food and beverages, recreational, and other related services.• Developed and maintained fleet management program for Marketing Department staff, including expired leased vehicles exchanges, new vehicle ordering, and vehicle records management with the insurance company and BMV.

Supported underwriters and adjusters responding to in-agency customer service calls, resolution of coverage and billing issues, claims processing reports, and filing of government forms.• Utilized online systems of multiple agencies to file claims, perform policy endorsements and updates.• Legally authorized to calculate premium rates, bind insurance coverage and issue in-agency policies.

• Provided daily administrative support to company President/CEO; served as office manager of a multi-operational manufacturing facility for this division of Crichlow Industries Inc. • Executed government and corporate documents such as bid requests and waivers of lien.

General Studies

High School, College Prep

Continuing Education, Ms Word And Excel (Beginning Through Advanced)

GENERAL CONTINUING EDUCATION / TECHNICAL SKILLS: - Retail Store Operations; Wild Birds Unlimited Training (also worked at retail stores).