• Filled in as needed during busy season and/or when other staff members needed time off.• Took reservations and offered customer service.

• Assisted customers via phone and email by providing confirmations, answering questions and offering general information.• Relayed information on availability, pricing and discounts to customers.• Verified guest information and payment options ensuring accuracy and completeness.• Kept accurate knowledge of types of homes and condos available on our rental program.• Suggested properties with amenities suited to customers' needs.• Entered information for reservations into property management software.• Assisted in creating new property listings.• Assisted with social media marketing and email marketing efforts.• Assisted with website updates. • Proficiently utilized Rental Network Software (RNS), a property management database program.

• Assisted in growing the company's rental property portfolio from 20 privately owned vacation rental properties to 100+ properties in 3.5 years.• Managed day-to-day operations for 20-100+ vacation rental properties.• Assisted in the decision making for adding new software, applications, etc. to improve the company.• Oversaw the implementation of new vacation rental software, Rental Network Software (RNS).• Managed a team of 2-6 employees, created staff schedules and delegated tasks.• Interviewed, assisted in hiring and provided training for new employees.• Managed independently contracted housekeepers’ schedules to clean and sanitize properties between guests.• Assisted in billing and payments for contractors and vendors.• Worked with and scheduled various contractors and vendors to address guest concerns or property issues, such as AC repair, pest control, pool maintenance, etc.• Created company policy and procedures documents.• Created new property listings, including taking and editing photos, doing property inventory, writing property descriptions.• Reviewed pricing, occupancy and demand data to track property performance and adjust as needed.• Oversaw marketing and advertising for the company, including social media, email marketing and listing properties on OTAs.• Met with prospective owners about adding their property to our vacation rental program.• Provided ongoing client relations for our property owners. • Answered telephones to assist customers and resolve issues.• Collected payments and issued refunds by processing credit card transactions.

• Opened and operated a satellite office in Fort Myers, FL for the Lake of the Ozarks based company. • Formed and sustained strategic relationships with new clients in the Southwest Florida market.• Sold new clients on website design, email marketing and social media marketing services.• Maintained healthy client relationships by providing outstanding social media marketing content.• Represented the company at various networking events, such as chamber gatherings and other community events.• Represented the company and participated in Business Network International (BNI) in a Florida chapter.• Represented integrity and professionalism in business, serving as mentor and role model to other staff.

• Developed and implemented strategic social media marketing plans.• Created new and engaging social media content to be posted on Facebook, Instagram, Twitter, LinkedIn and Google+ for our clients in various industries.• Wrote informative and engaging blog content on behalf of our various clients.• Promoted SEO through social media content creation.• Managed Facebook ads and promotions for our clients.• Oversaw and managed a team of 2-4 social media coordinators.• Represented the company at various community and charity events.• Participated in the local chamber and BNI on behalf of the company.

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• Consulted individually with clients on social media marketing and email marketing• Helped clients to create engaging social media content & email blasts• Worked on group marketing projects for clients

• Created content for social media marketing and email marketing. • Assisted in updates for client websites. • Wrote articles for publication • Proofread articles, websites, etc. • Met with clients and created account service reports for follow-up

Fill in for teachers, lead assignments, supervise children