Erin Coles Email & Phone Number

Charlottesville, Virginia, United States

· Member of a Software as a Service development team· Responsible for defining and prioritizing features and functionality for digital cryopreservation billing and management platform· Collaborates with cross-functional teams including commercial, software development, quality assurance and design to ensure delivery of software solutions· Translates business requirements into detailed product specifications and user stories· Creates, maintains, and prioritizes the product backlog · Participates in sprint planning, reviews and retrospectives· Review and validate completed work to ensure it meets product specifications· Creates and updates software development process and procedures· Communicates project status and progress to organizational stakeholders

Charlottesville, Virginia Area

• Serves as the project’s key stakeholder for the product • Responsible for conveying the product vision to the Agile teams guaranteeing high value feature releases while protecting product integrity• Possesses a solid understanding of end-users, marketplace and future trends of the domain to ensure proper prioritization of the product backlog • Serves as the primary conduit between internal and external customers and the software development team• Communicates status and provides progress reporting for transparency• Provides clear goals to communicate project vision at the beginning of every release and sprint so the teams understand the target objectives• Elicits requirements, critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs• Acts as subject matter expert in the relevant product domains from a feature / functionality perspective• Creates and updates organizational processes and procedures to assist with product registration, regulatory and compliance• Participates in Team Planning meetings and is available to provide advice, clarification and guidance during the execution of each Sprint• Manages dependencies and sets priorities across multiple teams and Backlog items to maintain alignment to the product release plan• Works with ScrumMaster to ensure processes are being upheld while maintaining the project timeline• Provides demos and feature overviews to internal and external stakeholders

Charlottesville, Virginia Area

• Acted in a dual role as Scrum Master and as a buffer between the Agile software development team and anydistracting influences• Facilitated team meetings• Captured low-level product requirements• Identified and assisted in resolution of underlying conflicts, competing priorities, and roadblocks for team members to reach a common goal• Designed and improved organizational procedures to ensure business ran smoothly as changes were made• Spoke directly with the customer to gather product requirements and feedback• Served as Proxy in Product Owner absence• Assisted team with understanding customer needs to aid in designing technology-based solutions to meet business requirements• Guided and coached the team to successful solutions of both technical and team integration issues• Knowledge and experience with Microsoft Team Foundation Server

Charlottesville, Virginia Area

• Lifestyle photographer specializing in children and family photography using digital photography equipment and methods• Responsible for marketing and promoting my business utilizing social media, advertisements and networking• Responsible for client communications and invoicing• Use an extensive range of technical equipment, including cameras, lenses, lighting and photo editing software• Design photo albums and other custom products • Proficient in Adobe Photoshop, Adobe Photoshop Light Room and Adobe Bridge for post-production

Charlottesville, Virginia Area

• Prepared project execution plans and identified appropriate technical and business resources needed for the team• Ensured projects were completed on schedule within scope• Provided technical and analytical guidance to project team• Performed Requirements Analysis, definition, management tracking, and system training• Communicated with government clients during meetings and travel to service centers• Worked with government clients to gather and document requirements• Was responsible for verification testing against requirements• Developed and managed system requirements, concept of operations, and traceability matrices• Developed test plans, test cases, and test procedures • Conducted formal tests, and documented test results• Worked with users to document application issues, defects and change requests• Ensured activities were conducted and products were produced in accordance with the contract, organizational policies, standards, and the defined process• Ensured quality products were delivered and metrics were produced in accordance with contact objectives• Developed Quality Assurance plans and procedures • Conducted product and process assessments for CMMI compliance• Reviewed, analyzed, recorded, and reported on quality discrepancies and developed corrective actions• Assisted the Configuration Manger with agendas, quick looks, and releases as needed• Knowledge and Experience with CMMI• Knowledge and Experience with JAVA, Oracle, Unix systems, SQL, XML, Mantis Bug Tracker, Rational Tools, Atlassian JIRA, Automated testing software eggPlant, Hudson, Adobe Captivate, SharePoint, phpMyAdmin, and Microsoft products

Charlottesville, Virginia Area

• Photographed weddings and other events with a photojournalistic approach using digital photography equipment and methods• Marketed and networked to obtain new clients and associates within the event planning business• Communicated with clients to understand their wants and needs• Worked and communicated with event planners, florists, caterers, bands, venues and four star hotels and resorts to plan and finalize event details• Used an extensive range of technical equipment, including cameras, lenses, lighting and photography editing software• Designed Gallery Art Prints and photography albums• Proficient in Photoshop CS5 and Adobe Bridge for post production

Charlottesville, Virginia Area

• Provided web-based and desktop application testing/issue tracking• Tested databases and distributes test data from control database to development staff to satisfy adequate unit testing• Worked with government client to gather and document requirements for project scope• Tracked and managed progress of project requirements• Assisted in the development and implementation of Quality Assurance evaluation tools• Responsible for verifying, validating, correcting and reporting internal and external production materials• Conducted trend analysis and development of training to enhance production processes• Conducted peer reviews to ensure project requirements are being met• Provided direct technical and training support to teams• Provided statistical data, focused and specialized instruction related to Quality Assurance mission requirements• Assisted in the establishment of Quality Assurance process and documentation; provide guidance and manuals for production activities• Supported Quality Assurance strategic planning• Knowledge of Six Sigma standards and practices• SQL Server knowledge and experience• Knowledge and experience with Oracle Database• Knowledge and experience with AutoCAD drawings and 3D modeling using SketchUp• Proficient with ArcGISLab Team Leader/Data Analyst, July 2004 – August 2005Data Analyst, December 2003 – July 2004

Charlottesville, Virginia Area

• Performed administrative and reception duties including the coordination and oversight of technology upgrades and maintenance• Assisted district agent in the business of growing and maintaining the agency• Assisted in the contracting and licensing of new prospective financial representatives• Assisted new financial representatives in the start up of their business.• Maintained compliance records for Northwestern Mutual Investment Services• Created and distributed agency newsletters and calendars and assisted in the planning and preparation of agency meetings and presentations

Charlottesville, Virginia Area

• Branch manager of the Fluvanna County branch• Handled real estate purchases, sales, refinances and equity lines of credit• Worked with clients, mortgage companies, insurance companies, attorneys and other settlement agencies• Prepared specific closing documents• Balanced ledgers for money transactions• Oversaw marketing aspects for my office