Erin Diner Email & Phone Number

California, United States

San Francisco, Ca, Us

-Lead an Account Management team of 22 (both managers and individual contributors) spanning across 900 customers that are responsible for 50% of Fastly’s revenue.-Responsible for developing and implementing comprehensive strategies for proactive engagement, account reviews, upselling, and cross-selling, by leveraging our understanding of Fastly’s product suite to drive impactful conversations and solutions.-Guide strategic decision-making and resource allocation, leveraging data analysis and market insights to anticipate trends and opportunities.-Created an Executive Sponsorship initiative facilitating meaningful engagement between Fastly's executives and key customer stakeholders, fostering continuous communication channels.Key contributor to the restructuring of the Revenue organization to a Pod/Node structure to better support our customers.-Designed and implemented a churn analysis framework enhancing insights into customer attrition factors and proactive strategies for retention resulting in a less than 3% churn rate.-Drive the development of account plans for key clients, outlining goals, strategies, and action plans to maximize revenue and foster loyalty.-Ownership of customer escalations, demonstrating a commitment to resolving issues and delivering exceptional service.-2023 President's Club Winner- Executive Selection

San Francisco, Ca, Us

-Lead a team of 7 Account Managers who oversee 125 accounts-Conducted interviews and hired 6 Account Managers as well as onboarded them into their roles.-Worked cross-functionally to share customer product requests and to develop customer solutions that increase usage of our platform.-Defined and guided Account Managers on how to execute on a scalable strategy for driving adoption and growth across their customer base.-Conducted weekly coaching sessions with team members to effect positive change and retain top performers.-Completed Command the Message Sales Training (Force Management)-Completed Fastly's first Leadership Development Program- Elevate-Achieved 114% to annual sales quota- 2022

San Francisco, Ca, Us

-Achieved 137% to annual sales quota- 2020-President's Club winner and achieved 101% to annual sales quota- 2021

San Francisco, Ca, Us

- Own the overall relationship with 33 Enterprise customers in the eCommerce vertical - Lead formal engagements (business reviews) and informal engagements (weekly calls, lunch & learns, etc.), monitor account health, develop long term strategy plans to ensure mutual success.- Achieved 119% to quota- Collaborate with internal teams including product, sales, engineering, marketing and more to provide feedback for optimal customer support.-Formulated a customer stickiness score, which allows Account Managers to analyze adoption as metrics for additional use cases for retention and white space analysis for up-sells.-Mentored 2 Account Manager “buddies” through their on-boarding at Fastly-Identified and led the renewal process for 18 customers becoming a subject matter expert in CPQ.

New York, New York, Us

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs folks who are looking to break into CS or elevate their CS career with experienced industry leaders for monthly coaching sessions.

Westminster, Co, Us

-Internal stakeholder for all Google and The Trade Desk product asks from submission to the ODC enterprise product roadmap through prioritizing to completion, increasing the business offering on each platform leading to year over year revenue growth.-Reallocated product, integration and data science resources to reduce the measurement deliverable SLA by 3 days, improving a common client pain point.-Actively worked with ODC product teams to enhance the offline-to-online measurement product with Google and The Trade Desk resulting in 25% year over year growth.-Negotiated contracts with Google and The Trade Desk for new audience and measurement products while also enhancing existing integrations, resulting in an incremental $10 million and achieving 110% to annual sales quota.

Westminster, Co, Us

-Ensured Twitter partnership was continually successful by organizing bi-annual targeting and measurement business reviews making sure Twitter had access to various audiences ODC offers and that delivery was successful, proactively troubleshot campaigns that experienced issues, and conducted weekly syncs with business development contacts to ensure progress on key initiatives resulting in 40% year over year growth.- Implemented a new kick off call process and campaign checklist for 75 measurement studies improving accuracies across the board and resulted in over $2.5 Million in revenue.-Completed revenue reporting and business insights on all audience and measurement usage every month.-Worked alongside technical account managers to complete a match refresh for the first time in two years and create a process for completing on a quarterly basis.

Westminster, Co, Us

Westminster, Co, Us

The Campaign Fulfillment department is one of the most integral teams within the Oracle Data Cloud (ODC) ensuring our clients successfully and efficiently receive their requested audiences. I was primarily responsible for supporting go to market teams, other operational teams, and the technical teams. My main responsibilities within this role included:• QC’ing to ensure information provided upstream aligns with fulfillments to specific media partners• Syncing and delivering metadata for daily audience sends in addition to monitoring daily fulfillment jobs• Making sure campaigns fulfilled successfully and in a timely manner• Daily troubleshooting with internal and external teams to resolve any issues encountered• Flagging any at-risk campaigns to the appropriate go to market and internal operations teams• Helping start communication internally about campaigns that are at-risk for delivering late.

Denver, Co, Us

Boulder, Co, Us

Channel Maven Consulting provides strategic channel and marketing consulting to IT channel organizations of all sizes. Channel Maven™ has led channel programs for companies like EMC,Cisco, EqualLogic, Intel and Dell.

Marketing

Lead Executive Educational Program