Erin Yates Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Online

Troutdale, Oregon, United States

Remote

• Coordinated with top management for setting training goals for every single area related to production,sales & distribution, recruitment, and process improvement.• Developing annual training plans for both global and national sales & marketing divisions.• Gathered and interpreted project requirements, planning, and delivering training programs matchedwith the corporate learning goals and objectives.• Prepared and delivered both classroom and WebEx lectures to employees, supervisors, and managersto help them meet quality and performance targets.• Conducted orientation sessions and training programs for new employees• Assessed training needs of tenured employees as well as conducting and performing post-trainingassessments.• Coordinated with the HR team to design and deliver leadership training programs for candidates shiningin the pre-tests.• Provided process improvement training to employees thereby saving 30% of time for production.

Remote

• Earned stakeholder’s trust by developing a leadership development program to increase employeeretention and satisfaction. ( By Q4 2012, employee retention was reduced by 25%).• Designed and facilitated both in-person and WebEx leadership training for all national and globalleaders enterprise wide.• Facilitated business acceleration curriculum, including project management coaching, increasing salesaverage of 22% and reducing controllable expenses by 17%.• Researched, designed and created 200 job aids accessible via intranet search, utilized by salesmanagers, seeking solutions to common challenges.• Coached sales managers and salespeople in lead generation, increasing GPS locatable customers from0-97% of 10,000 customers in 1 month.• Demonstrated ability to work in a cross-functional and global environment by creating a culturalawareness training curriculum for all global business leaders.• Developed a Virtual Instructor Led Training Program to upskill all trainers on the technical and soft-skillrequired to effectively train VILT vs ILT. ( By end of Q4 2012, 85% of all ILT training was replaced withVILT. Company saved 1.5 million in travel and hotel costs and increased customer reach as a result).• Used advance Excel skills (Pivot Tables, Filters, Charting, etc…) for reporting to management.

Remote

• Conducted comprehensive analysis, identified training needs, developed and led training activities foremployee and management personnel.• Planned and designed course content, materials, and aids for professional development programs andimproved skills and efficiency of employees that led to increasing production by 45%• Provided guidance and recommendation to the top management on improving work process of multipleareas that saved time and cost by 30%• Provided assistance and technical support to managers and supervisors by conducting on-job trainingand demonstrating solutions related to process issues.• Recommended, evaluated, and coordinated training materials sourced from outside for assisting inprocess training activities.

Remote

• Developed, implemented, and led onboarding training for new mortgage sales employees.• Anticipated and addressed training needs by collaborating with supervisors and managers.• Evaluated and revamped training curriculum and tools and helped employees stay in sync with thelatest mortgage products and policies.• Provided feedback to trainees and training reports to the top management• Contributed to production, sales & distribution, quality control, and recruitment areas by developingskills of employees.

Bachelor Of Science (B.S.), Computer Science, 4.0 Gpa

Activities and Societies: Summa Cum LaudeComputer Science

Master'S Certification, Instructional Design

Certification, Medical Coding & Billing