Perform administrative duties to support website maintenance and social media updates. Design and distribute marketing materials, catalogues, booklets, and Guide Books. Introduce local businesses to hercityguide.com’s advertising options, seek contract renewal for current advertisers and communicate with all hercityguide members.

Perform support duties to the Director of Sales and aid in managing accounts to maintain guest satisfaction. Assist in the development and solicitation of hotel events for a variety of client sectors to ensure details and expectations for advance bookings are made clear for a successful and profitable event for the hotel.

Ensured smooth operations of each shift in the Brasserie through communication between the servers, the guests, and the kitchen staff. At times was required to resolve misunderstandings and conflicts between staff members and customers. Lead and developed associates while maintaining and implementing on-brand service standards and procedures. Mentored the staff to help ensure guest satisfaction and superb service standards were maintained and proper opening and closing procedures were followed. Prepared bar and restaurant staff scheduling and to ensure personnel were adequately assigned staffing based on hotel occupancy and group convention size. Worked in a fast-paced environment that required teamwork, multi-tasking and being ultimately responsible for implementing critical aspects of hotel service to ensure a successful hotel guest experience and event.