Erin Garrard Email & Phone Number

Atlanta Metropolitan Area

Alpharetta, Georgia, United States

• Streamlined document order, submission, and approval process among departments, external stakeholders, and AT&T. Identified potential risks and consulted with internal stakeholders and clients on viable resolutions..
• Reduced rejections and resubmissions by AT&T and civil vendors by implementing quality assurance measures prior to TARP and regulatory submissions.
• Updated training, standards, and reports by collaborating with multiple departments, increasing submission approvals, and decreasing pending backlog.
• Improved tracking procedures for project deliverables, shortening lead times for approvals and increasing customer satisfaction.

Alpharetta, Georgia, United States

• Managed project financials based on customer Poss. Ensured documents required for project closeout were uploaded to appropriate client external system using approved format. Subject Matter Expert (SME) for various.
• Increased quarterly Service Gross Margin (SGM) by balancing past due invoices with mislabeled received payments.
• Enhanced productivity by cross-training with 2 other departments and learning document storage systems for various clients and vendors.*
• Received South Area Award of Excellence in 2019 for exceeding expectations and continually developing new skills while showing adaptability during multiple transitions.

Alpharetta, Georgia, United States

• Worked with Area Regulatory Specialists, Project Managers, and Project Coordinators to provide necessary documents to external stakeholders.Accomplishment:
• Created Service Delivery program for south area, resulting in winning more direct work from National client in additional regions.

Alpharetta, Georgia, United States

• Worked with project managers, technical managers, and project analysts throughout project life cycle to coordinate installation of distributed antenna systems (DAS).Accomplishments:
• Facilitated proper proposal submission, track project documentation, coordinate scheduling, ensuring accurate project completion and invoicing.

Marietta, Georgia, United States

• Managed multiple teams of drive test technicians. Assembled multiple reports into 1 coherent nightly report per client standards. Coordinated with clients on daily meetings to confirm testing criteria and.
• Developed testing standards used by company and adopted by client to be national standard.
• Requested by client to manage difficult projects in specific markets.

Marietta, Georgia, United States

Performed FCC mandated emergency services testing, and various types of end-user data collection as requested by major cell phone service providers.