Erin Garrard Email & Phone Number

Atlanta Metropolitan Area

Alpharetta, Georgia, United States

Streamlined document order, submission, and approval process among departments, external stakeholders, and AT&T. Identified potential risks and consulted with internal stakeholders and clients on viable resolutions. Subject Matter Expert (SME) for external submission systems.Accomplishements:• Reduced rejections and resubmissions by AT&T and civil vendors by implementing quality assurance measures prior to TARP and regulatory submissions.• Updated training, standards, and reports by collaborating with multiple departments, increasing submission approvals, and decreasing pending backlog.• Improved tracking procedures for project deliverables, shortening lead times for approvals and increasing customer satisfaction.

Alpharetta, Georgia, United States

Managed project financials based on customer Poss. Ensured documents required for project closeout were uploaded to appropriate client external system using approved format. Subject Matter Expert (SME) for various telecom external document storage systems.Accomplishments:• Increased quarterly Service Gross Margin (SGM) by balancing past due invoices with mislabeled received payments.• Enhanced productivity by cross-training with 2 other departments and learning document storage systems for various clients and vendors.* • Received South Area Award of Excellence in 2019 for exceeding expectations and continually developing new skills while showing adaptability during multiple transitions.

Alpharetta, Georgia, United States

Worked with Area Regulatory Specialists, Project Managers, and Project Coordinators to provide necessary documents to external stakeholders.Accomplishment:• Created Service Delivery program for south area, resulting in winning more direct work from National client in additional regions.

Alpharetta, Georgia, United States

Worked with project managers, technical managers, and project analysts throughout project life cycle to coordinate installation of distributed antenna systems (DAS).Accomplishments:• Facilitated proper proposal submission, track project documentation, coordinate scheduling, ensuring accurate project completion and invoicing.

Marietta, Georgia, United States

Managed multiple teams of drive test technicians. Assembled multiple reports into 1 coherent nightly report per client standards. Coordinated with clients on daily meetings to confirm testing criteria and standards.Accomplishments:• Developed testing standards used by company and adopted by client to be national standard.• Requested by client to manage difficult projects in specific markets.

Marietta, Georgia, United States

Performed FCC mandated emergency services testing, and various types of end-user data collection as requested by major cell phone service providers.